The Troc Care Home

People said their care met their needs and reflected their choices. Staff had information about people's histories, routines and preferences.

“People told us they received personalised care that met their needs and reflected their choices and wishes.” from the report

The home had clear safeguarding procedures and staff knew how to recognise and report concerns. Risks such as falls and pressure care were assessed and managed.

“The provider had robust policies and procedures in place to ensure people were protected from the risk of avoidable harm and abuse.” from the report

A dedicated housekeeping team maintained cleanliness and hygiene. Inspectors saw staff using protective equipment effectively.

“There was a dedicated housekeeping team that ensured risks from infection prevention and control were minimised and controlled and kept standards of hygiene in the home to a high level.” from the report

People, relatives and staff could give feedback through meetings and questionnaires. The manager used a 'You said, we did' approach to show how feedback led to changes.

“People, relatives and staff were provided with numerous opportunities to provide feedback, such as meeting and questionnaires.” from the report

Medicine records were accurate and medicines were stored and disposed of safely. Staff had competency checks and regular reviews took place.

“Medicines were stored correctly and disposed of safely. Staff kept accurate medicine records.” from the report

The provider was planning renovation and modernisation of the original building after an extension had been built. Families may want to check what work has been completed and what remains.

“The provider was working on plans to modernise the original building following a recent extension to ensure these standards continued.” from the report