The Lodge

Inspectors found enough staff, and observed care that was patient and unhurried. People and relatives also said staffing levels were adequate.

“There were enough staff employed. We observed staff providing care which was patient and unhurried, and staffing rotas supported this.” from the report

Safeguarding systems were in place. Staff understood safeguarding and had received training, while people said they felt safe.

“Systems, processes and practices safeguarded people from abuse.” from the report

Inspectors were assured that the home could prevent and manage infections. An urgent infection-control condition from an earlier inspection had been removed.

“Enough improvement had been made at this inspection and this condition has now been removed.” from the report

People and relatives generally spoke positively about the home and staff. Staff were described as friendly, kind and approachable.

“People and relatives spoke positively about the home and the staff.” from the report

Some people did not have proper records for topical medicines, and other medicine information was missing or wrong. Staff did not always witness medicines being taken, and one person went without a pain relief patch for over a week.

“Robust documentation was not in place to ensure appropriate follow-up of medicines, for example, one person had been without a pain relief patch for over a week.” from the report

Some people had lived at the home for more than a month without all their care risks being assessed or recorded. Information about textured diets and advice from health professionals was also incomplete.

“Risks to people were not always assessed or mitigated against.” from the report

The home's monitoring systems were completed regularly but failed to identify important medicines and safety concerns. This meant managers did not have effective oversight of the service.

“These were not effective in identifying the concerns found during this inspection.” from the report

The home had not held resident or relative meetings or used surveys to seek people's views. One relative also felt that information was not always shared openly.

“The home had not undertaken any resident or relative meetings or sought people's or relatives' views.” from the report