The Lodge

Inspectors found that staff understood people well and supported them with warmth, compassion and dignity.

“Staff were caring and provided support to people with warmth, compassion and preserved their dignity.” from the report

People were involved in decisions about their lives and could raise views and concerns through regular meetings.

“People were listened to. Monthly 'Our Voice' meetings took place where people could share their wishes and concerns.” from the report

People were supported to pursue interests and take part in community life, including local clubs, churches and other activities.

“People living at the service were engaged in local community life, and enjoyed attending local churches, the bowls club and the village pub.” from the report

Inspectors found no medicine errors and saw that records, storage and arrangements for some complex medicines were in place.

“Whilst there were no medicine errors identified, the audit in place did not always cover all areas” from the report

Not all safeguarding matters were identified, investigated or reported to the right agencies. This meant chances to review safety and reduce risk were missed.

“Safeguarding referrals were not always completed. Whilst policies and processes were in place these were not sufficiently embedded into staff practice.” from the report

The provider's checks did not reliably find problems with care plans, risk assessments and reporting. This was a breach of the governance regulation.

“Systems and processes were not effectively established to provide oversight and drive improvements required. This placed people at risk of harm.” from the report

Some staff had not completed mandatory training about learning disabilities and autism.

“We reviewed the training matrix and found some staff had not completed mandatory training on learning disabilities and autism.” from the report

Medicines were given as prescribed, but the audit did not always cover enough areas to identify possible issues quickly.

“This meant opportunity to identify errors and prevent recurrence could be missed.” from the report

In three of the four staff files checked, gaps in employment history had not always been explored at interview.

“We reviewed 4 staff files and in 3 found gaps in employment were not always explored at interview.” from the report