The Links

Staff worked closely with people and families to find creative ways to respect individual histories, preferences and communication needs.

“Staff worked closely with people and their families to find innovative approaches to providing outstanding person centred care” from the report

Activities and events reflected people's cultures, diversity and interests. The home also developed relationships with local schools and the wider community.

“Social activities were inclusive, varied and representative of the diversity of people and the staff team at The Links.” from the report

Staff knew people's final wishes and worked with families and specialist services to provide individual support, including overnight accommodation for families.

“People received excellent care at the end of their lives. People's last wishes were known and reflected in the care they received.” from the report

The report found a positive culture, motivated staff and management systems that used feedback, audits and research to improve care.

“The service was exceptionally well led. Staff were highly motivated and able to share many examples of achieving exceptional, positive outcomes for people.” from the report

Inspectors saw periods when people were unsupervised in some communal areas, including during a fire alarm test when one person became agitated. The registered manager put additional staff deployment in place during the inspection.

“We observed periods of time when people were unsupervised in some communal areas.” from the report