The Lindsay

People and relatives generally said the home was safe and that people were well looked after.

“People told us they felt safe living at the home.” from the report

Staff had the right training and checks to give medicines safely. Records matched the medicines held.

“Medication records were complete and matched stock balances.” from the report

The home provided induction and ongoing training. Inspectors found staff had the skills and knowledge needed for their roles.

“Staff had the correct level of skills and training to undertake the responsibilities of their role effectively.” from the report

Inspectors saw staff treating people with dignity and respect. Relatives also gave positive feedback about how they and their relatives were treated.

“There was a positive culture within the home. Staff interacted with people in a kind and considerate manner, treating them with dignity and respect.” from the report

There were not always enough staff to meet people's needs. Some people reported waiting a long time for call bells to be answered.

“People told us staffing levels did not always meet their needs.” from the report

Some people did not have the required capacity assessments, and care plans contained conflicting information. People had not always signed records to show they consented to their care.

“People did not always have the necessary assessments in place to ensure their rights had been fully respected under the MCA.” from the report

The home's oral care policy was not always followed. Some people were not consistently supported with teeth cleaning or routine dental appointments.

“[Staff] don't clean my teeth always and it makes you feel a bit rubbish” from the report

Audits and other checks did not identify several of the problems found by inspectors. The provider was asked to strengthen its governance systems.

“Quality assurance systems in place to monitor and improve the standard of the service were not always robust.” from the report

Some staff had not received supervision as required by the home's policy. Frequent changes in managers had contributed to low staff morale.

“Some staff had not received supervision as specified in the provider's supervision policy, due to recent changes in the management of the service.” from the report