The Laurels

• Enough skilled staff

  Inspectors found enough experienced staff who knew people well. People did not have to wait for care, and staff were seen to be attentive.

  “The service had enough suitably qualified, competent, skilled and experienced staff.” from the report

• Safe medicines and infection control

  Staff were trained and checked as competent to give medicines. Inspectors also found effective infection prevention arrangements and access to protective equipment.

  “The service used effective infection, prevention and control measures to keep people safe, and care workers supported people to follow them.” from the report

• Personalised support

  People's needs were assessed before they moved in, and their care plans covered their physical and mental health needs. Plans were reviewed with people, relatives and staff.

  “People had care and support plans that were personalised, holistic, strengths-based and reflected their needs, including physical and mental health needs.” from the report

• Active management

  The manager was involved in daily life at the home and had systems to check medicines, health and safety, the environment and infection control. Feedback was used to develop the service.

  “The manager had systems to monitor and assess the service provided to people.” from the report

Inspectors raised no specific concerns in this report.