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CQC report explained · a residential care home, run by Eldercroft Care Home

The Hollies

70 Canewdon Road, Westcliff-on-Sea, SS0 7NE

Requires improvementpublished 10 March 2023, 3 years ago

Rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The five questions inspectors ask
Safe?
Requires improvement
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Requires improvement
Is the service run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC published its most recent report on The Hollies on 10 March 2023. We are still reading it. Check back soon, or read the report itself on cqc.org.uk.

Read the report on cqc.org.uk
The story over the years

Every inspection of The Hollies

4 rated inspections over 5 years: the service has slipped, from Good to Requires improvement.

  1. March 2023Requires improvementcurrent ratingup from Inadequate
    Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement

    We are reading this report · the original is on cqc.org.uk

  2. November 2022Inadequatestayed Inadequate
    Safe: Requires improvementEffective: Requires improvementWell-led: Inadequate

    We are reading this report · the original is on cqc.org.uk

  3. June 2022Inadequatedown from Good
    Safe: InadequateWell-led: Inadequate

    Read this report on cqc.org.uk

  4. August 2018Good
    Safe: GoodEffective: GoodWell-led: Good

    Read this report on cqc.org.uk

  5. May 2017

    Registered with the Care Quality Commission on 22 May 2017.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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