The Hollies Rest Home

Inspectors found there were enough suitably trained staff to meet people's needs and that recruitment was carried out safely.

“The provider ensured there were sufficient numbers of suitably trained staff.” from the report

People and relatives spoke positively about the care. Inspectors observed warm interactions and found that staff knew people's needs well.

“We observed warm and positive interactions between staff and the people they supported.” from the report

People were supported to maintain relationships, follow interests and join activities. A full-time activities coordinator arranged individual and group activities.

“People also enjoyed entertainment provided by external sources, such as singers and animal 'zoos'.” from the report

The report describes a positive culture, with relatives and staff able to speak to the management team and contribute ideas.

“There was a positive and open culture at the service.” from the report

Inspectors were satisfied that people received appropriate nutrition and hydration, but daily records did not always accurately show what people had received.

“People's daily care records were not always accurate, complete, and contemporaneous.” from the report

Care was being delivered around people's needs and preferences, but care plans did not always give staff enough detailed guidance.

“Care records did not always best record this.” from the report

People received medicines safely, but written protocols were not always in place to guide staff when medicines were given as needed. The home had started addressing this during the inspection.

“People's medicines records did not always contain written guidance for staff.” from the report

The home assessed risks and had quality checks, but inspectors wanted more detailed incident analysis and clearer records showing how audit actions had been completed.

“Audit outcomes were not always easy to follow, from one audit to the next.” from the report