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CQC report explained · a residential care home, run by Highcroft Care Blackpool

The Highcroft Care Home

599 Lytham Road, South Shore, Blackpool, FY4 1RG

Goodpublished 30 January 2024, 2 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
Inspectors found that people were protected from abuse and avoidable harm. Medicines, staffing, recruitment, risk management, fire safety and infection control were described as safe.
Effective?
Good
This question was not inspected during this visit. The previous rating was carried forward when calculating the overall rating.
Caring?
Good
This question was not inspected during this visit. The previous rating was carried forward when calculating the overall rating.
Responsive?
Good
This question was not inspected during this visit. The previous rating was carried forward when calculating the overall rating.
Well-led?
Good
Inspectors found a positive culture, visible management and systems for checking quality and safety. People, relatives and staff were able to give their views.
The latest report, explained

What inspectors found, January 2024

Rated Good; inspectors found safe care, enough staff and strong management, but this inspection only checked Safe and Well-led.

This was an unannounced focused inspection on 10 January 2024. One inspector spoke with people living at the home, relatives, staff, the registered manager, the provider and a visiting health professional. They also observed care, checked records and looked around the building.

The home was rated Good overall. Safe and Well-led were both rated Good. Inspectors found that people were protected from abuse, medicines were managed safely, there were enough staff, recruitment checks were completed and infection control practices were followed.

Inspectors also found regular checks on the building, equipment, care and medicines. The management team used audits, listened to people and relatives, and worked with health and social care professionals.

This was a focused inspection. Effective, Caring and Responsive were not inspected during this visit, so their previous ratings were carried forward to calculate the overall rating.

What inspectors praised

  • Safe care

    People told inspectors they felt safe. The home had safeguarding processes, risk assessments and checks on the building and equipment.

    “It's my home and I feel relaxed and safe here.” from the report

  • Staffing and recruitment

    Inspectors found enough staff on duty and thorough recruitment checks before staff started work.

    “Records looked at confirmed all checks had been completed prior to staff commencing work.” from the report

  • Good management oversight

    The management team used audits and other checks to monitor the quality and safety of the home. Staff said they felt supported.

    “The registered manager had systems to monitor the quality and safety of service.” from the report

  • Listening to people

    People and relatives could share their views through meetings and surveys and felt able to approach staff and the registered manager.

    “People and their relatives were comfortable and confident when approaching staff and the registered manager to express their views.” from the report
What inspectors were concerned about

Inspectors raised no specific concerns in this report.

Questions to ask them, based on this report
  1. 01How do you check that medicines continue to be given safely and that staff remain competent?
  2. 02How do you decide how many staff are needed on each shift, including when people's needs change?
  3. 03What improvements have been made through the home's quality audits since this inspection?
  4. 04How are people and relatives kept informed about the refurbishment and any changes to the building?
  5. 05How can residents and relatives raise concerns or give feedback between meetings and surveys?

This was a focused inspection of Safe and Well-led only; Effective, Caring and Responsive were not inspected and their previous ratings were carried forward from the last inspection. This explanation was written from the published report of 30 January 2024 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.

The story over the years

Every inspection of The Highcroft Care Home

5 rated inspections over 8 years: the service has held its Good rating throughout.

  1. January 2024Goodcurrent rating
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read what inspectors found at The Highcroft Care Home →

  2. February 2022Inspected but not rated
    Safe: Inspected but not rated

    We are reading this report · the original is on cqc.org.uk

  3. December 2018Goodup from Requires improvement
    Safe: GoodWell-led: Good

    Read this report on cqc.org.uk

  4. November 2017Requires improvementdown from Good
    Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement

    Read this report on cqc.org.uk

  5. March 2016Goodstayed Good
    Safe: Requires improvement

    Read this report on cqc.org.uk

  6. September 2015Good
    Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read this report on cqc.org.uk

  7. February 2014

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  8. February 2013

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  9. July 2011

    Registered with the Care Quality Commission on 1 July 2011.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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