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CQC report explained · a nursing home, run by Age Concern Liverpool & Sefton

The Hamlets

99 Mill Street, Liverpool, L8 5XW

Requires improvementpublished 12 September 2023, 2 years ago

Rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The five questions inspectors ask
Safe?
Requires improvement
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Requires improvement
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Requires improvement
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Requires improvement
Is the service run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC published its most recent report on The Hamlets on 12 September 2023. We are still reading it. Check back soon, or read the report itself on cqc.org.uk.

Read the report on cqc.org.uk
The story over the years

Every inspection of The Hamlets

4 rated inspections over 7 years: the service has slipped, from Good to Requires improvement.

  1. September 2023Requires improvementcurrent ratingup from Inadequate
    Safe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: GoodWell-led: Requires improvement

    We are reading this report · the original is on cqc.org.uk

  2. January 2023Inadequate
    Safe: InadequateEffective: InadequateResponsive: Requires improvementWell-led: Inadequate

    We are reading this report · the original is on cqc.org.uk

  3. May 2021Inspected but not rated
    Safe: Inspected but not ratedWell-led: Inspected but not rated

    Read this report on cqc.org.uk

  4. January 2021Inspected but not rated
    Safe: Inspected but not rated

    Read this report on cqc.org.uk

  5. July 2019Goodstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read this report on cqc.org.uk

  6. November 2016Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read this report on cqc.org.uk

  7. January 2014

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  8. June 2013

    Registered with the Care Quality Commission on 20 June 2013.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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