CQC report explained · a residential care home, run by The Franklyn Group

The Gatehouse

9 Manor Road, Harrogate, HG2 0HP

Requires improvementpublished 14 December 2022, 3 years ago

Rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The five questions inspectors ask

Safe?: Requires improvement; Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?: Good; Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?: Good; Are people treated with kindness and dignity?
Responsive?: Good; Is care built around the person? Care plans, activities, complaints.
Well-led?: Requires improvement; Is the service run well? The manager, the culture, how problems get found and fixed.

The report

We have not explained this report yet

The CQC published its most recent report on The Gatehouse on 14 December 2022. We are still reading it. Check back soon, or read the report itself on cqc.org.uk.

Read the report on cqc.org.uk

The story over the years

Every inspection of The Gatehouse

5 rated inspections over 8 years: the service has slipped, from Good to Requires improvement.

December 2022Requires improvementcurrent ratingdown from Good
Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
We are reading this report · the original is on cqc.org.uk
January 2020Goodstayed Good
Safe: GoodCaring: OutstandingWell-led: Good
We are reading this report · the original is on cqc.org.uk
April 2017Goodstayed Good
Safe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
Read this report on cqc.org.uk
October 2015Goodstayed Good
Effective: Good
Read this report on cqc.org.uk
March 2015Good
Safe: GoodEffective: Requires improvementCaring: GoodResponsive: OutstandingWell-led: Good
Read this report on cqc.org.uk
November 2013
Report published without a new overall rating.
Read this report on cqc.org.uk
November 2012
Report published without a new overall rating.
Read this report on cqc.org.uk
April 2012
Report published without a new overall rating.
Read this report on cqc.org.uk
December 2011
Report published without a new overall rating.
Read this report on cqc.org.uk
January 2011
Registered with the Care Quality Commission on 20 January 2011.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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