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CQC report explained · a residential care home, run by The Crescent Care Home

The Crescent Care Home Limited

7 South Crescent, Hartlepool, TS24 0QG

Goodpublished 22 March 2024, 2 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
People were protected from abuse and avoidable harm. Inspectors found suitable risk assessments, enough trained staff, safe recruitment, safe medicines management and appropriate infection control.
Effective?
Good
This area was not assessed during this focused inspection. The previous rating was carried forward.
Caring?
Good
This area was not assessed during this focused inspection. The previous rating was carried forward.
Responsive?
Good
This area was not assessed during this focused inspection. The previous rating was carried forward.
Well-led?
Good
Inspectors found positive leadership, effective checks and audits, good communication with relatives and staff, and a culture focused on person-centred care.
The latest report, explained

What inspectors found, March 2024

Rated Good; inspectors found safe, person-centred care and effective management, but this was a focused inspection rather than a full review.

The home provides personal care for up to six people with a learning disability. Four people were living there when inspectors visited. The inspection was unannounced and was carried out by one inspector on 25 January and 10 February 2024.

Inspectors spoke with staff and relatives, observed people and staff, looked around the home, and checked care, medicine, recruitment and management records. They found people were safe, treated with kindness and supported to make choices and build independence.

The home was rated Good overall. Safe and Well-led were both rated Good. This inspection only checked those two areas. The other ratings were carried forward from the previous inspection, which was published in March 2018.

What inspectors praised

  • Detailed risk planning

    Care records contained detailed, individual risk assessments and guidance for supporting people in the least restrictive way.

    “Care files were extremely detailed and person-centred, they contained a range of personalised risk assessments, which reflected the care and support needs of each individual.” from the report

  • Independence and activities

    People were supported to make choices, develop independence and take part in activities inside the home and in the community.

    “Their passions and interests were supported by the wide range of activities they took part in, not only inside the home but out in the community.” from the report

  • Safe medicines practice

    Inspectors found regular checks on medicines and said staff were trained and competent to administer them.

    “Medicines were managed safely. The manager carried out regular checks on people's medicines to make sure they were being administered in line with national best practice” from the report

  • Effective leadership

    The manager used audits and action plans to monitor the service and identify improvements.

    “Audits and action plans were used effectively as a tool for continuous improvement.” from the report
What inspectors were concerned about

Inspectors raised no specific concerns in this report.

Questions to ask them, based on this report
  1. 01How will you support my relative's individual communication needs and positive behaviour support plan?
  2. 02What activities and community opportunities would be available for my relative?
  3. 03How will you involve me and my relative in care planning and reviews?
  4. 04How often are medicines checked, and how are staff's medicine skills assessed?
  5. 05How do you make sure staffing levels continue to match each person's changing support needs?

This was a focused inspection of Safe and Well-led only; the other ratings were carried forward from the previous inspection published on 1 March 2018. This explanation was written from the published report of 22 March 2024 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.

The story over the years

Every inspection of The Crescent Care Home Limited

4 rated inspections over 9 years: the service has improved, from Requires improvement to Good.

  1. March 2024Goodcurrent ratingstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read what inspectors found at The Crescent Care Home Limited →

  2. March 2018Goodstayed Good
    Safe: GoodWell-led: Good

    We are reading this report · the original is on cqc.org.uk

  3. March 2016Goodup from Requires improvement
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement

    Read this report on cqc.org.uk

  4. April 2015Requires improvement
    Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement

    Read this report on cqc.org.uk

  5. September 2013

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  6. January 2013

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  7. April 2011

    Registered with the Care Quality Commission on 5 April 2011.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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