Broomhill Lodge
Ilford, IG3
Residential
Rated 4 years agocare home
CQC report explained · a residential care home, run by Roselock
The Chase
165 Capel Road, Forest Gate, London, E7 0JT
Goodpublished 12 July 2023, 3 years ago
Rated Good: inspectors found the service performing well and meeting their expectations.
The five questions inspectors ask
- Safe?
- Good
- People were kept safe through individual risk assessments, trained staff and safeguarding procedures. Medicines administration records had no unexplained gaps, and two staff checked medicines rounds.
- Effective?
- Good
- Staff were trained and supported, and the home worked with health professionals. People were supported with food, drinks, healthcare, communication and legally authorised decisions where needed.
- Caring?
- Good
- Inspectors found kind, patient and compassionate care. People's privacy, dignity, equality and independence were respected.
- Responsive?
- Good
- Care plans reflected people's individual needs, preferences and communication styles. People enjoyed activities, attended a day centre and were supported to maintain relationships.
- Well-led?
- Good
- The manager used audits and other checks to monitor quality and safety. Inspectors found a positive culture, feedback systems and work with health professionals to improve care.
The latest report, explained
What inspectors found, July 2023
Rated Good; inspectors found safe, kind and personalised care, with improvements since the previous inspection.
This was an unannounced inspection on 28 April and 11 May 2023. One inspector spoke with the manager, five care staff and two people living at the home. Feedback was also sought from four relatives, and records including care plans, risk assessments, training and recruitment files were checked.
All five areas were rated Good: safe, effective, caring, responsive and well-led. Inspectors found enough staff, safe medicines systems, suitable risk assessments and care that reflected people's choices and communication needs. People were supported by kind staff, encouraged to be independent and offered activities, healthcare support and visits with relatives.
The previous overall rating was Requires Improvement, published on 25 March 2020. Safe, effective and well-led improved to Good, while caring and responsive remained Good. The provider had previously breached Regulations 12 and 17, but inspectors found enough improvement and said the home was no longer in breach.
What inspectors praised
Safe staffing and medicines
There were enough staff on duty, recruitment checks were completed and medicines were administered using clear procedures. Records showed no unexplained gaps.
“Medicines administration records (MAR) were completed accurately with no unexplained gaps.” from the report
Kind and respectful care
Staff were described as kind and patient. Inspectors saw people being treated with dignity and supported to express their views.
“People were supported by staff who were kind and patient with them.” from the report
Personalised support
Care plans recorded individual preferences, communication needs and support during distress. Staff knew people's likes and dislikes.
“Each person living at the home had an individual care plan detailing their preferences and how to clearly support them if in distress.” from the report
Activities and relationships
People took part in activities they enjoyed, attended a day centre and were supported to spend time with people important to them.
“People were able to take part in a number of activities which were engaging and were supported to spend time with people they cared about.” from the report
Improved management systems
The home had organised quality checks, gathered feedback and worked with health professionals. This supported the improvement from the previous inspection.
“Effective systems were in place to monitor the quality of the service.” from the report
What inspectors were concerned about
Inspectors raised no specific concerns in this report.
Questions to ask them, based on this report
- 01How will you keep my relative's risk assessments updated if their health or behaviour changes?
- 02How would you support my relative to communicate choices, including through objects, pictures or extra time?
- 03Which activities and day-centre opportunities would be suitable for my relative, and how would you support them to take part?
- 04How will you involve our family in healthcare decisions and best-interest meetings if my relative cannot make a particular decision?
- 05How do you use medicines audits and other quality checks to identify and prevent problems?
This was an unannounced inspection covering all five CQC questions, including the care provided and the premises; one inspector reviewed records, spoke with people, staff and relatives, and sought professional feedback. This explanation was written from the published report of 12 July 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
The story over the years
Every inspection of The Chase
4 rated inspections over 8 years: the service has held its Good rating throughout.
- July 2023Goodcurrent ratingup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2020Requires improvementdown from GoodSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- August 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2013
Report published without a new overall rating.
- May 2013
Report published without a new overall rating.
- November 2011
Report published without a new overall rating.
- May 2011
Registered with the Care Quality Commission on 13 May 2011.
Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.
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