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CQC ExplainedEvery inspection report, in plain English

CQC report explained · a residential care home, run by Liaise

The Burrows

Sandy Lane, West Runton, Cromer, NR27 9LT

Requires improvementpublished 13 October 2021, 4 years ago

Rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The five questions inspectors ask
Safe?
Requires improvement
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Requires improvement
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Requires improvement
Is the service run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for The Burrows. That is usual for a newly registered service.

The story over the years

Every inspection of The Burrows

3 rated inspections over 5 years: the service has slipped, from Good to Requires improvement.

  1. October 2021Requires improvementcurrent ratingdown from Good
    Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
  2. March 2019Goodstayed Good
    Safe: GoodWell-led: Good
  3. June 2016Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  4. April 2023

    Registered with the Care Quality Commission on 3 April 2023.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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Same provider

Other services run by Liaise (East Anglia) Limited

5 other services on the CQC register. A pattern across a group tells you more than one report.

Casarita

Norwich, NR8
Requires improvement
Residential
Rated 4 years agocare home

Lilas House

Cromer, NR27
Requires improvement
Residential
Rated 4 years agocare home

Salcasa

Norwich, NR10
Requires improvement
Residential
Rated 4 years agocare home

Shulas

Cromer, NR27
Requires improvement
Residential
Rated 4 years agocare home
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