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CQC report explained · a residential care home, run by The Bancroft Residential Home

The Bancroft Residential Home Limited

50 Market Street, Long Sutton, Spalding, Spalding, PE12 9DF

Goodpublished 15 December 2023, 2 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
Inspectors found enough suitable staff, safe recruitment checks, appropriate risk assessments and safe medicines practices. Staff understood safeguarding and the home reviewed incidents to reduce the chance of them happening again.
Effective?
Good
This question was not inspected during this focused visit. The report says ratings for questions not inspected were carried over from the last inspection when calculating the overall rating.
Caring?
Good
This question was not inspected during this focused visit. The report says ratings for questions not inspected were carried over from the last inspection when calculating the overall rating.
Responsive?
Good
This question was not inspected during this focused visit. The report says ratings for questions not inspected were carried over from the last inspection when calculating the overall rating.
Well-led?
Good
Inspectors found an open, person-centred culture, visible managers and audits that monitored safety and care. The provider gathered feedback and worked with other professionals.
The latest report, explained

What inspectors found, December 2023

Rated Good; inspectors found safe, kind and well-managed care, with some waits for the call bell at busy times.

This was an unannounced focused inspection on 9 and 13 November 2023. Inspectors spoke with people living in the home, staff and managers. They observed care and checked care records, medicines records, recruitment files and management records.

The home was rated Good for Safe and Well-led. Inspectors found enough trained staff, safe recruitment, suitable risk assessments and safe medicines arrangements. People were protected from abuse, infection risks and avoidable harm.

Inspectors found a friendly, open culture. Managers were visible, people were involved in decisions and audits were used to monitor safety and care. The overall Good rating also used ratings from the previous inspection for the areas not assessed this time.

What inspectors praised

  • Enough trained staff

    Inspectors found enough staff to meet people's needs. Recruitment checks and staff training supported safe care.

    “The provider ensured there were sufficient numbers of suitable staff to meet people's needs.” from the report

  • Safe medicines

    Staff followed medicines procedures, received training and had their skills checked every year. Any unclear instructions were followed up with the pharmacist.

    “Staff received training in how to administer medicines safely. They had their competencies assessed annually” from the report

  • Open management

    People knew the provider and deputy manager and said they saw them regularly. Inspectors found a calm, friendly atmosphere and good interactions between staff and residents.

    “There was lovely atmosphere in the home which was calm and friendly.” from the report

  • Learning from incidents

    The home reviewed care plans and involved health professionals after incidents. It also looked for patterns so staffing could be adjusted at busier times.

    “The provider reviewed incidents over time to see if there were any patterns in how or when incidents occurred.” from the report
What inspectors were concerned about

  • Call bell waits at busy times

    minor

    One person said call bell response was generally quite good but there could be a wait when the home was busy. They said this did not cause them problems.

    “Call bell response is quite good, there can be a wait at busy times, but it doesn't cause me any problems.” from the report
Questions to ask them, based on this report
  1. 01How do you monitor and improve call bell response times during busy periods?
  2. 02Which ratings from the previous inspection were used for Effective, Caring and Responsive?
  3. 03How often are medicines competencies checked, and what happens if an instruction is unclear?
  4. 04How do you use incident reviews to decide whether more staff are needed at particular times?
  5. 05How can relatives give feedback, and how is that feedback used to improve care?

This was an unannounced focused inspection of Safe and Well-led only; ratings for the other key questions carried over from the previous inspection when calculating the overall rating. This explanation was written from the published report of 15 December 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.

The story over the years

Every inspection of The Bancroft Residential Home Limited

3 rated inspections over 7 years: the service has improved, from Requires improvement to Good.

  1. December 2023Goodcurrent ratingstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read what inspectors found at The Bancroft Residential Home Limited →

  2. January 2018Goodup from Requires improvement
    Safe: GoodWell-led: Good

    We are reading this report · the original is on cqc.org.uk

  3. September 2016Requires improvement
    Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement

    Read this report on cqc.org.uk

  4. September 2014

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  5. January 2014

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  6. August 2012

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  7. June 2012

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  8. January 2011

    Registered with the Care Quality Commission on 20 January 2011.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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