Taptonholme

People and relatives told inspectors that the home kept people safe. Staff understood how to recognise and report abuse.

“Everyone we spoke with told us the staff made them feel safe and provided good care and support.” from the report

Inspectors saw staff respond promptly and found staff were available in communal areas. People said they did not wait long for help.

“We observed staff were available to support people when required and were visible in communal areas.” from the report

Staff knew people well and inspectors observed care that was individualised, respectful and supportive of people's wellbeing.

“We observed interactions between staff and people who used the service these were positive, inclusive, respectful, and person-centred, promoting people's well-being.” from the report

The home used audits and other checks to identify issues and make improvements. Staff said they felt supported by the management team.

“Quality monitoring systems were in place that were robust and detailed.” from the report

Inspectors found that some documentation could be improved. The managers' monitoring systems had already identified this, and the home sent evidence that it had been completed after the visit.

“We identified some documentation could be improved. However, this had already been picked up by the managers quality monitoring systems and was being addressed.” from the report

The local authority found that the manager was over-reporting some incidents and that some incidents did not need to be reported. The manager was seeking further support to improve consistency.

“The local authority had identified the registered manager was over reporting and some incidents were not required to be reported.” from the report