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CQC ExplainedEvery inspection report, in plain English

CQC report explained · a residential care home, run by Kingsley Healthcare (Swaffham)

Swaffham House Care Home

Jack Boddy Way, Swaffham, PE37 7HJ

Requires improvementpublished 3 November 2022, 3 years ago

Rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The five questions inspectors ask
Safe?
Requires improvement
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Requires improvement
Are people treated with kindness and dignity?
Responsive?
Requires improvement
Is care built around the person? Care plans, activities, complaints.
Well-led?
Requires improvement
Is the service run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for Swaffham House Care Home. That is usual for a newly registered service.

The story over the years

Every inspection of Swaffham House Care Home

7 rated inspections over 7 years: the service has slipped, from Good to Requires improvement.

  1. November 2022Requires improvementcurrent ratingup from Inadequate
    Safe: Requires improvementEffective: GoodCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
  2. February 2022Inadequatedown from Requires improvement
    Safe: InadequateWell-led: Inadequate
  3. October 2020Requires improvementup from Inadequate
    Safe: GoodWell-led: Good
  4. July 2020Inadequatedown from Good
    Safe: InadequateEffective: InadequateWell-led: Inadequate
  5. December 2017Goodup from Requires improvement
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  6. November 2016Requires improvementdown from Good
    Safe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
  7. July 2015Good
    Safe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
  8. March 2026

    Registered with the Care Quality Commission on 23 March 2026.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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