Maybank Residential Care Home
Iver Heath, SL0 · 1.8 km
Residential
Rated 6 years agocare home
CQC report explained · a nursing home, run by Sunnyside Private Nursing Home
Sunnyside Nursing Home
140 High Street, Iver, SL0 9QA
Goodpublished 17 November 2023, 2 years ago
Rated Good: inspectors found the service performing well and meeting their expectations.
The five questions inspectors ask
- Safe?
- Good
- People were protected from abuse, risks were assessed and managed, medicines were given safely, and there were enough staff to meet people's needs. Infection prevention arrangements were also found to be effective.
- Effective?
- Good
- This question was not assessed during this focused inspection.
- Caring?
- Good
- This question was not assessed during this focused inspection, although people and relatives told inspectors staff were kind and caring.
- Responsive?
- Good
- This question was not assessed during this focused inspection.
- Well-led?
- Good
- Inspectors found clear management arrangements, regular audits, staff support and an open response to recent safeguarding concerns. The provider had an action plan and had strengthened its systems.
The latest report, explained
What inspectors found, November 2023
Rated Good; inspectors found safe, kind care, but a recent night-staff culture had led to serious safeguarding concerns that the home had acted on.
Inspectors carried out an unannounced, focused inspection on 18 October 2023. They spoke with people, a relative, staff and a healthcare professional. They observed care and checked care records, medicines, staffing, training, complaints, incidents, audits and infection control.
The home was rated Good overall. Safe and Well-led were both rated Good. Inspectors found enough staff, safe medicines systems, suitable risk assessments, good infection control and appropriate safeguarding arrangements.
The inspection followed recent safeguarding concerns linked to a negative culture among night staff. Inspectors found the provider had acted promptly, including suspending relevant staff, reporting concerns and putting stronger checks and systems in place.
This was a focused inspection because it had been a long time since the previous inspection. The overall rating remained Good, the same as the rating published in November 2017.
What inspectors praised
Safeguarding
The home had safeguarding procedures and staff understood how to report possible abuse. Inspectors were satisfied that recent concerns had been investigated and addressed.
“People were protected from the risk of abuse.” from the report
Safe medicines
Medicines were stored, administered and recorded safely. Inspectors found no missed signatures or errors, and staff had regular checks of their medicines practice.
“All medicines were given appropriately and safely. There was no missed signatures or errors.” from the report
Staffing and recruitment
Inspectors saw enough staff on duty. Recruitment checks, induction, training and supervision were in place.
“There were enough staff on duty at any one time to meet the needs of people who used the service.” from the report
Risk management
People's risks were assessed and reviewed when their needs changed. Records covered issues such as falls, choking, pressure ulcers and moving and handling.
“Risks to people's safety and wellbeing had been assessed, managed, and mitigated.” from the report
Management and improvement
Managers carried out audits, visited outside normal hours and discussed incidents and improvements with staff. The home also had a dementia support group and newsletter.
“The registered manager undertook audits of all areas of the service, including medicines, care plans, infection control, health and safety, emergency equipment and risk assessments.” from the report
What inspectors were concerned about
Recent night-staff safeguarding concerns
seriousA negative culture among night staff had led to serious concerns about people's care. The provider took action, including suspending relevant staff, making referrals and introducing stronger systems, but families should ask how these changes are being monitored.
“This had resulted in serious safeguarding concerns in relation to the care people received.” from the report
Questions to ask them, based on this report
- 01What exactly changed on the night staff team after the safeguarding concerns?
- 02How do managers now check the quality of care provided overnight?
- 03How are staff monitored after training, mentoring or supervision?
- 04How often are medicines, care plans, risk assessments and infection control audited, and can families see the results?
- 05How will relatives be told promptly if a safeguarding concern or serious incident affects their family member?
This was a focused inspection of Safe and Well-led; the other key question ratings were not reassessed. This explanation was written from the published report of 17 November 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
The story over the years
Every inspection of Sunnyside Nursing Home
3 rated inspections over 8 years: the service has held its Good rating throughout.
- November 2023Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2017Goodstayed GoodSafe: GoodWell-led: Good
- June 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2013
Report published without a new overall rating.
- May 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 24 January 2011.
Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.
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