Stoneyford Care Home

The home had been renovated recently and people and staff were positive about these changes.

“The home had recently undergone some renovations and people and staff were positive about these changes.” from the report

People were able to welcome visitors without restrictions.

“People were able to welcome visitors to the home without restriction.” from the report

Staff were praised for their kindness despite being under pressure.

“People and relatives praised the staff for their kindness but told us there was not enough staff to ensure they received the care they needed.” from the report

There were not enough trained staff to meet people's needs, leading to long waits for help and missed care tasks.

“There are certain times of the day when there is no point in pressing your buzzer as staff won't come, they are just too busy.” from the report

Medicines were not always given on time or recorded properly, and some medicines were found unsecured in communal areas.

“On inspection we found medicines down the side of a chair within the communal lounge.” from the report

Equipment and furniture were dirty, and cleaning was not effective due to staff shortages.

“We found significant food debris in chairs in the communal lounge and shower chairs which had not been maintained and were stained with faeces.” from the report

Care plans were not person centred, did not reflect people's needs or wishes, and people were not involved in reviews.

“People and relatives told us they were not involved in developing and reviewing their care regularly.” from the report

There was a blame culture, poor communication, lack of management presence, and failure to act on concerns.

“Staff stated the provider was 'defensive' if they raised concerns and they were often spoken down to.” from the report

Complaints were not investigated or responded to, and no learning was applied to improve the service.

“I have raised complaints, and nothing happens, there is no response.” from the report