Stonesby House

People received their prescribed medicines safely. Staff were trained and assessed as competent, and medicines records and storage supported safe practice.

“People received their prescribed medicines safely. People told us they felt well supported with their medicines.” from the report

Inspectors found enough staff on duty and safe recruitment checks were in place.

“People were supported by enough staff. One person told us, "We're in good hands, there are plenty of staff.” from the report

People appeared comfortable with staff, and relatives described staff as friendly and welcoming. People and staff could raise concerns or make suggestions in meetings.

“The atmosphere in the service was relaxed and friendly. People seemed comfortable around staff and spoke fondly about them.” from the report

People were supported to eat and drink enough, including people with specialist dietary needs. The home worked with health and social care professionals and supported people to attend appointments.

“People with specialist dietary requirements, and people who needed support with their meals, were supported in a dignified and caring way.” from the report

Managers acted straight away when inspectors raised concerns, including ordering a mattress, securing furniture and improving some cleaning and equipment problems.

“The deputy manager and provider were open to feedback during the inspection and took immediate action when concerns were raised.” from the report

One person was given a crash mat instead of a mattress for sleeping. Furniture was not fixed in place and could have fallen and caused injury.

“One person was provided with a crash mat instead of a mattress for sleeping. This put the person at risk of injury and was not dignified.” from the report

Monthly audits and daily oversight had not identified the unsafe sleeping arrangement or the environmental problems. There was no service improvement plan.

“Quality assurance systems were not always effective. For example, monthly audits had not identified the lack of cleanliness or environmental improvements required.” from the report

Some care plans did not contain full details of the care staff provided, although inspectors did not find concerns with the care being delivered.

“We identified some care plans that did not contain full details of the care provided by staff.” from the report

One person was being supported with their finances without the necessary authorisation in place. Managers completed an assessment promptly after inspectors raised this.

“We identified 1 person who was being supported with their finances, without the necessary authorisations in place.” from the report