St Mary's Nursing Home Margaret Street Stone

People and relatives consistently said they felt safe and well looked after. Staff understood safeguarding and knew people's needs.

“People and relatives consistently felt safe living in the home and felt positive about the care they received.” from the report

Inspectors found enough staff to keep people safe. Recruitment included checks on employment history, references and criminal records.

“People were supported by enough suitably recruited staff.” from the report

The home was clean and tidy, with no unpleasant smells. Inspectors saw domestic staff cleaning during the day.

“The home was clean and tidy, with no malodours.” from the report

People, relatives and staff spoke very positively about the management team. People felt able to raise concerns and believed they would be acted on.

“The culture of the service was open and inclusive.” from the report

Accidents and incidents were reviewed, with actions recorded. The home also looked for patterns and retrained staff when serious incidents occurred.

“There was an analysis of accidents and incidents monthly to check if there were any trends and further improvements which could be made.” from the report

Some radiators and pipes were not covered or temperature-limited. This created a possible burns risk.

“Hot radiators and hot pipes were not always covered, or temperature limited, to ensure they could not pose a burns risk to people.” from the report

Some windows on upper floors did not have suitable restrictors. This left people at risk of falling from height.

“Windows on upper floors were not always appropriately restricted which left people at risk of falling from height.” from the report

The home's checks had not fully identified or dealt with environmental risks, access to hazardous items and some medicines recording omissions. This led to a breach of Regulation 17.

“Quality assurance systems in place had failed to fully identify and act on concerns with hot radiators and pipes, windows not being appropriately restricted, access to hazardous items and some minor medicines omissions.” from the report

There were some omissions in information and records for medicines given when needed. Inspectors said no one had been harmed and immediate action was taken.

“Some minor improvements were needed regarding documentation around 'when required' medicines and the support being offered to 2 people around some medical equipment.” from the report