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CQC ExplainedEvery inspection report, in plain English

CQC report explained · a residential care home, run by Kingsley Healthcare

St Mary's Care Home

North Walsham Road, Crostwick, Norwich, NR12 7BZ

Goodpublished 5 November 2021, 4 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Good
Is the service run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for St Mary's Care Home. That is usual for a newly registered service.

The story over the years

Every inspection of St Mary's Care Home

9 rated inspections over 6 years: the service has improved, from Requires improvement to Good.

  1. November 2021Goodcurrent rating
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  2. February 2021Inspected but not rated
    Safe: Inspected but not ratedWell-led: Inspected but not rated
  3. September 2020Inadequatedown from Good
    Safe: InadequateWell-led: Inadequate
  4. July 2018Goodup from Requires improvement
    Safe: Requires improvementWell-led: Good
  5. February 2018Requires improvementstayed Requires improvement
    Safe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Inadequate
  6. May 2017Requires improvementstayed Requires improvement
    Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
  7. October 2016Requires improvementstayed Requires improvement
    Well-led: Requires improvement
  8. June 2016Requires improvementstayed Requires improvement
    Safe: Requires improvementEffective: GoodCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
  9. January 2016Requires improvementstayed Requires improvement
    Safe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
  10. May 2015Requires improvement
    Safe: Requires improvementEffective: GoodCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
  11. October 2023

    Registered with the Care Quality Commission on 31 October 2023.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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