St Judes Nursing Home

People and relatives told inspectors they felt safe. Staff understood safeguarding procedures and how to report concerns.

“People were protected from harm. There were effective safeguarding policies and procedures linked with those of the local authority.” from the report

People and relatives gave consistently positive feedback about staff kindness, compassion and respect. Inspectors also observed staff treating people kindly.

“We observed staff treated people with kindness through the inspection, spending much time sitting and talking with them and playing games as requested by people.” from the report

Care plans recorded people's needs, preferences, backgrounds and important relationships. Staff supported people to make choices and maintain independence.

“Care plans were personalised, detailing health needs, backgrounds and people who were important to them.” from the report

The home supported people to stay engaged, follow their interests and maintain relationships with relatives and friends.

“People's lives were enriched by staff helping them to remain engaged and stimulated, to fulfil their wishes, to follow their interests and to take part in activities appropriate to them.” from the report

The home used regular checks and audits to monitor care, medicines, incidents, records, training and people's health.

“There was a wide ranging and effective governance system in place.” from the report

Supervision records showed that discussions were brief and meetings did not happen as regularly as the home's policies required. The manager said improvements were being introduced.

“Supervision records indicated discussions in these meetings was brief and the sessions were not as regular as the service's policies and procedures required.” from the report