Skip to content
CQC ExplainedEvery inspection report, in plain English

CQC report explained · a residential care home, run by Otas Supported Living

St. Helens House

21 St. Helens Road, Sheerness, ME12 2QY

Requires improvementpublished 24 November 2022, 3 years ago

Rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The five questions inspectors ask
Safe?
Requires improvement
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Requires improvement
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Requires improvement
Is care built around the person? Care plans, activities, complaints.
Well-led?
Requires improvement
Is the service run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC published its most recent report on St. Helens House on 24 November 2022. We are still reading it. Check back soon, or read the report itself on cqc.org.uk.

Read the report on cqc.org.uk
The story over the years

Every inspection of St. Helens House

Each visit the CQC has published, newest first, back to the day the service was registered.

  1. November 2022Requires improvementcurrent rating
    Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement

    We are reading this report · the original is on cqc.org.uk

  2. June 2019

    Registered with the Care Quality Commission on 14 June 2019.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

Another option

Or stay at home with a private carer

Many people who look at care homes end up staying at home with a carer who comes in for a few hours a day, or lives in. PrimeCarers introduces you to self-employed carers you choose yourself: interviewed, ID and DBS checked, from about £20 an hour or £1,120 a week live-in.

About live-in careHow PrimeCarers works
Nearby

Other care homes near Sheerness

All in Kent

Neptune House

Sheerness, ME12 · 0.6 km
Requires improvement
Residential
Rated 2 months agocare home

Sunnyfields

Sheerness, ME12 · 2.3 km
Good
Residential
Rated 7 years agocare home

Oakdene Rest Home

Sheerness, ME12 · 2.4 km
Requires improvement
ResidentialDementia
Rated 5 months agocare home