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CQC report explained · a nursing home, run by Avery

St. Giles Care Home

122 Tile Cross Road, Birmingham, B33 0LT

Goodpublished 21 September 2023, 2 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
People were protected from abuse and avoidable harm, with suitable risk assessments, staffing and safeguarding arrangements. However, inspectors found problems with recording when barrier creams were opened and with some hygiene standards.
Effective?
Good
People's needs were assessed and staff had training to support them. People received suitable food and drink, healthcare support and help to make decisions.
Caring?
Good
Inspectors saw kind and respectful interactions. People were offered choices and their privacy, dignity, communication needs and preferences were considered.
Responsive?
Good
Care plans were personalised and reviewed. People had activities, support to maintain relationships, timely responses to complaints and end of life care plans where needed.
Well-led?
Good
The management team monitored quality, listened to feedback and supported staff. This rating improved from Requires Improvement at the previous inspection.
The latest report, explained

What inspectors found, September 2023

Rated Good; inspectors found kind, personalised care, but medicines and hygiene checks were not always safe.

This was an unannounced comprehensive inspection on 11 July 2023. Inspectors spoke with people living in the home, relatives and staff. They reviewed care plans, medicine records, staff files and management records.

The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. People were generally protected from harm, treated kindly and supported by staff who understood their needs.

Inspectors found two safety shortfalls. Two people's barrier creams had not been signed or dated when opened. Food debris was found on a bed, and some kitchen equipment needed cleaning. These issues were raised and dealt with during the inspection.

The overall Good rating remained unchanged from the previous inspection in 2018. The Well-led rating improved from Requires Improvement to Good.

What inspectors praised

  • Kind and respectful care

    People were treated with kindness, dignity and respect. Staff involved people in everyday choices and respected their privacy.

    “We observed kind and caring interactions between staff and people.” from the report

  • Personalised support

    Care plans recorded people's individual needs, preferences and communication needs. Staff were described as knowing people well.

    “Care plans were personalised to the individual and recorded details about each person's specific needs and how they liked to be supported.” from the report

  • Activities and relationships

    People were supported to take part in activities and maintain important relationships. This included activities for people cared for in their bedrooms.

    “People had opportunities to engage in meaningful activities to support their social care needs.” from the report

  • Open management

    Staff felt supported and people and relatives said managers were approachable. The service used feedback and audits to help improve care.

    “The provider promoted an ethos of openness and transparency which had been adopted by all staff.” from the report
What inspectors were concerned about

  • Medicine cream records

    needs fixing

    Two people's barrier creams had not been signed or dated when opened. The manager addressed this during the inspection, but families should ask how this is now checked.

    “We found 2 people's barrier creams were not signed or dated when opened.” from the report

  • Hygiene standards

    needs fixing

    Inspectors found food debris on a person's bed and stains on some kitchen equipment. These issues were dealt with during the inspection.

    “one of the kitchen freezers and microwave had stains and required cleaning.” from the report
Questions to ask them, based on this report
  1. 01How do you record and check when prescribed creams are opened and when they must be disposed of?
  2. 02What daily checks are now used to make sure bedrooms, kitchen equipment and food areas are clean?
  3. 03How do you make sure hygiene issues are dealt with promptly when staff are busy supporting people away from the home?
  4. 04What changes helped the Well-led rating improve from Requires Improvement to Good?
  5. 05How are staff medicine competencies checked and kept up to date?

This was an unannounced comprehensive inspection covering all five key questions; the overall rating remained Good, and the Well-led rating improved from Requires Improvement to Good since 2018. This explanation was written from the published report of 21 September 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.

The story over the years

Every inspection of St. Giles Care Home

3 rated inspections over 6 years: the service has improved, from Requires improvement to Good.

  1. September 2023Goodcurrent rating
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read what inspectors found at St. Giles Care Home →

  2. November 2020Inspected but not rated
    Safe: Inspected but not rated

    We are reading this report · the original is on cqc.org.uk

  3. April 2018Goodup from Requires improvement
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement

    Read this report on cqc.org.uk

  4. September 2017Requires improvement
    Safe: GoodEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Requires improvement

    Read this report on cqc.org.uk

  5. December 2016

    Registered with the Care Quality Commission on 9 December 2016.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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