CQC report explained · a residential care home

St George's Hotel

St George's Road, Truro, TR1 3JE

Requires improvementpublished 15 November 2022, 3 years ago

Rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The five questions inspectors ask

Safe?: Requires improvement; Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?: Good; Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?: Good; Are people treated with kindness and dignity?
Responsive?: Good; Is care built around the person? Care plans, activities, complaints.
Well-led?: Requires improvement; Is the service run well? The manager, the culture, how problems get found and fixed.

The report

We have not explained this report yet

The CQC published its most recent report on St George's Hotel on 15 November 2022. We are still reading it. Check back soon, or read the report itself on cqc.org.uk.

Read the report on cqc.org.uk

The story over the years

Every inspection of St George's Hotel

4 rated inspections over 7 years: the service has slipped, from Good to Requires improvement.

November 2022Requires improvementcurrent rating
Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
We are reading this report · the original is on cqc.org.uk
April 2021Inspected but not rated
Safe: Inspected but not rated
May 2018Goodstayed Good
Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
April 2017Goodstayed Good
Well-led: Good
March 2016Good
Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
September 2021
Registered with the Care Quality Commission on 6 September 2021.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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