Oxenford House
Oxford, OX2 · 1.5 km
ResidentialDementia
Rated 8 years agocare home
CQC report explained · a residential care home, run by Ms Jane Quartermain
Shrublands
Faringdon Road, Cumnor, Oxford, OX2 9QY
Goodpublished 16 November 2023, 2 years ago
Rated Good: inspectors found the service performing well and meeting their expectations.
The five questions inspectors ask
- Safe?
- Good
- People were protected from abuse and avoidable harm. Risks, staffing, medicines, recruitment and infection control were managed safely.
- Effective?
- Good
- This key question was not rated during this inspection.
- Caring?
- Good
- This key question was not rated during this inspection.
- Responsive?
- Good
- This key question was not rated during this inspection.
- Well-led?
- Good
- The home had clear leadership, effective audits and a supportive staff team. Feedback from people, relatives and staff about management was positive.
The latest report, explained
What inspectors found, November 2023
Shrublands rated Good; inspectors found safe care, well-managed medicines and effective leadership.
This was an unannounced inspection on 18 October 2023. One inspector and an expert by experience visited the home. They spoke with five people and three staff, observed care, checked four care records and four medicines records, and reviewed management records and feedback from relatives.
The home was rated Good overall. Safe and Well-led were both rated Good. Inspectors found enough staff, well-managed risks, safe medicines procedures and suitable infection control measures. Staff knew people well and responded to requests for help in good time.
The home was described as consistently managed and well-led. Audits covered care records, medicines and health and safety. The report says the previous overall rating was also Good, published on 13 December 2017.
What inspectors praised
Safe care
Staff understood safeguarding, knew people's risks and followed risk management plans. People said they felt safe.
“People living at Shrublands received safe care from skilled and knowledgeable staff.” from the report
Staffing
Planned staffing levels were consistently maintained. Inspectors saw staff respond to call bells and requests for assistance in a timely way.
“During the inspection we observed staff did not look rushed and responded to call bells and requests for assistance, in a timely manner.” from the report
Medicines
People received medicines as prescribed. Staff were trained and their competence was checked regularly, with accurate electronic recording.
“Medicines were managed safely, and people received their medicines as prescribed.” from the report
Quality checks
The management team used audits covering care, medicines and health and safety. A new electronic care planning system had also been introduced.
“Audits included all aspects of care including health and safety checks, safe management of medicines and people's care records.” from the report
What inspectors were concerned about
Inspectors raised no specific concerns in this report.
Questions to ask them, based on this report
- 01How do you check that the new electronic care planning and medicines system remains accurate and up to date?
- 02How do you maintain staffing levels when someone is off sick or when people's needs change?
- 03How are relatives involved in care reviews and how are their comments acted on?
- 04What infection control arrangements are used for visitors and during an outbreak?
- 05How do you review accidents, incidents and near misses, and share any lessons with staff?
This inspection rated Safe and Well-led; the report does not give current ratings for Effective, Caring or Responsive. This explanation was written from the published report of 16 November 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
The story over the years
Every inspection of Shrublands
3 rated inspections over 8 years: the service has held its Good rating throughout.
- November 2023Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2017Goodstayed GoodSafe: GoodWell-led: Good
- November 2015GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2013
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- February 2011
Registered with the Care Quality Commission on 15 February 2011.
Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.
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