CQC report explained · a nursing home, run by Turning Point

Sheldon Ridge

1-3 Bierley Lane, Bradford, BD4 6EE

Goodpublished 15 December 2023, 2 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask

Safe?: Good; Inspectors found enough safely recruited staff, good safeguarding systems and safe medicine management. Some as-required medicine protocols needed more personalised information, and the management team began correcting this immediately.
Effective?: Good; People received effective care, with good support for nutrition, healthcare and communication. Supervision for nurses and team leaders was behind schedule, and the manager began updating this after the inspection.
Caring?: Good; This key question was not inspected during this visit. Its rating was carried over from the previous inspection.
Responsive?: Good; This key question was not inspected during this visit. Its rating was carried over from the previous inspection.
Well-led?: Good; Inspectors found an open, inclusive culture, effective communication with relatives and suitable quality checks. The management team responded promptly to the issues raised.

The latest report, explained

What inspectors found, December 2023

Rated Good; inspectors found kind, person-centred care and strong leadership, with some records and staff supervision needing improvement.

This was an unannounced inspection over two days. One inspector visited the home, an expert-by-experience spoke to relatives, and inspectors spoke with staff. They also observed care and checked medication records and parts of two care plans.

The home supports up to 13 people with learning disabilities and complex needs. Inspectors found enough safely recruited staff, effective care, good support with food and health needs, and a positive culture. Relatives gave consistently positive feedback.

The home was clean, but some shared areas looked worn. Inspectors also found that some as-required medicine protocols needed more personal detail and that supervision for nurses and team leaders was behind schedule. The management team started work on these issues straight away.

The overall rating was Good. Safe, Effective and Well-led were each rated Good. Caring and Responsive were not inspected during this visit, so the report says ratings for key questions not inspected were carried over from the previous inspection.

What inspectors praised

Enough trained staff
Inspectors found enough safely recruited staff. People who needed one-to-one support received it, and staffing levels supported regular community access.
“There were sufficient numbers of safely recruited staff.” from the report
Person-centred communication
Staff understood people's individual ways of communicating and offered choices and alternatives. Care planning included people and their families.
“Staff were attentive to people's needs and skilled in identifying what people wanted.” from the report
Good health and nutrition support
People received freshly cooked meals, support with dietary risks and access to healthcare professionals. The home had a regular relationship with a local GP practice.
“People were supported to enjoy a healthy and balanced diet.” from the report
Open management
Relatives said communication was effective and staff felt listened to. Inspectors found that the management team acted promptly when concerns were identified.
“The registered manager and staff team were open and honest with us throughout the inspection.” from the report

What inspectors were concerned about

As-required medicine records
needs fixing
Some protocols for medicines given only when needed did not contain enough personal detail. The management team started work on this immediately.
“Some PRN protocols required further information to ensure these records were sufficiently personalised.” from the report
Staff supervision
needs fixing
Supervision for nurses and team leaders was behind schedule. The registered manager began bringing this up to date after the inspection.
“Supervision support for nurses and team leaders was behind schedule.” from the report
Worn communal areas
minor
The home was clean, but some shared areas looked worn. Staff were working with the landlord to arrange repairs.
“The home was found to be clean, although some communal areas looked worn.” from the report

Questions to ask them, based on this report

01Have all as-required medicine protocols now been made personal to each resident?
02Are supervision meetings for nurses and team leaders now up to date?
03What repairs or improvements have been completed in the worn communal areas?
04How will you make sure night staff and new starters receive regular fire-drill opportunities?
05How are families involved in care reviews and decisions for people who cannot communicate verbally?

This inspection covered Safe, Effective and Well-led; Caring and Responsive were not inspected and their ratings were carried over from the previous inspection. This explanation was written from the published report of 15 December 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.

The story over the years

Every inspection of Sheldon Ridge

3 rated inspections over 8 years: the service has held its Good rating throughout.

December 2023Goodcurrent ratingstayed Good
Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Sheldon Ridge →
September 2018Goodstayed Good
Safe: GoodEffective: GoodWell-led: Good
We are reading this report · the original is on cqc.org.uk
March 2016Good
Safe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Requires improvement
Read this report on cqc.org.uk
August 2014
Report published without a new overall rating.
Read this report on cqc.org.uk
June 2013
Report published without a new overall rating.
Read this report on cqc.org.uk
May 2012
Registered with the Care Quality Commission on 21 May 2012.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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Potton, SG19

Good

Residential

Bradford, BD4 · 2.4 km

Outstanding

Residential

Rated 6 years agocare home

What inspectors found, December 2023

Enough trained staff

Person-centred communication

Good health and nutrition support

Open management

As-required medicine records

Staff supervision

Worn communal areas

Every inspection of Sheldon Ridge

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