Rustington Convalescent Home

Inspectors found enough staff to meet people's needs safely. People said staff responded quickly when help was requested.

“There were enough staff in place to ensure people remained safe and met their needs.” from the report

Medicines were monitored and given safely. Records showed that people received medicines as prescribed.

“Medication Administration Records (MAR) showed people received their medicines as prescribed and these records were completed accurately.” from the report

People, staff and professionals described the home as welcoming, friendly and supportive. Management was open to feedback.

“There was an open and relaxed culture within the home where people were comfortable and happy around staff.” from the report

Staff worked with health professionals, including occupational therapists and a local surgery, to support people's recovery and move back home.

“Staff worked successfully with a range of professionals and stakeholders involved in peoples care to ensure they received timely and responsive support.” from the report

Since the previous inspection, the provider had refurbished and modernised people's rooms and communal areas.

“Since the last inspection, the provider had made positive changes within the home, including extensive refurbishment and modernisation of people's rooms and communal areas.” from the report

Some people and relatives said visits were often facilitated in the large conservatory because of the home's Covid-conscious practices. Inspectors discussed this with management but were assured visits followed current guidance.

“Some people and relatives stated that, while the home was very Covid conscious in its practices, visits were often facilitated in the large conservatory area.” from the report