Rosewood Care Home

People and relatives described the care positively. Staff asked permission before providing care and protected people's privacy.

“Staff asked for permission to give care and support and always closed the door for privacy when providing personal care.” from the report

Inspectors found enough experienced staff to meet people's needs. People, relatives and a healthcare professional raised no concerns about staffing levels.

“There were sufficient numbers of experienced staff to meet people's needs.” from the report

Medicines were stored, administered and recorded safely. Staff understood how to give medicines when needed.

“People received their medicines in a safe and effective way from staff who had received appropriate training.” from the report

People, relatives, staff and outside professionals gave positive feedback about the staff team and manager. Activities and feedback from people were taken seriously.

“People and their relatives, staff and external professionals, gave positive feedback about the registered manager and staff team.” from the report

The home worked with healthcare professionals, including when people were at risk of falls. Professionals said staff listened to and acted on their advice.

“The service worked well in partnership with external professionals, including GP's, occupational therapists, and community health teams.” from the report

The home still did not have robust monitoring of legionella and safe water systems. Some flushing checks were missed, and water temperatures that could cause scalding were recorded without prompt action.

“This meant outlets were not flushed every week as identified and required in the risk assessment to minimise the risks of legionella bacteria accumulating in the water system.” from the report

Management systems did not always identify risks or ensure that information was acted on quickly. Inspectors said this placed people at risk of harm.

“Systems to assess, monitor and improve the quality and safety of the service were not always effective, so that appropriate responses to information were delayed or not taken.” from the report

Some staff files did not include full employment histories, explanations for gaps or complete references. The manager took action after inspectors raised this.

“However, processes were not consistently applied and did not always meet legal requirements.” from the report