The Old Library
Cleethorpes, DN35 · 0.3 km
ResidentialDementia
Rated 7 years agocare home
CQC report explained · a residential care home, run by J and L D Hayes
Rivelin Care Home
15-21 Albert Road, Cleethorpes, DN35 8LX
Goodpublished 28 October 2023, 2 years ago
Rated Good: inspectors found the service performing well and meeting their expectations.
The five questions inspectors ask
- Safe?
- Good
- People felt safe and inspectors found suitable systems for safeguarding, risk management, staffing, medicines and emergencies. Infection control was generally effective, although some areas needed refurbishment to support cleaning.
- Effective?
- Good
- This question was not inspected during this focused inspection. Its previous rating was used when calculating the overall rating.
- Caring?
- Outstanding
- This question was not inspected during this focused inspection. Its previous rating was used when calculating the overall rating.
- Responsive?
- Good
- This question was not inspected during this focused inspection. Its previous rating was used when calculating the overall rating.
- Well-led?
- Good
- Managers were described as approachable and open. Audits, staff involvement, feedback systems and partnership working helped the home monitor and improve care.
The latest report, explained
What inspectors found, October 2023
Rated Good overall; inspectors found safe, kind care and effective management, with some areas needing refurbishment for cleaning.
This was an unannounced, focused inspection on 11 October 2023. Inspectors spoke with people, relatives, staff and health and social care professionals. They reviewed care records, medicines records, staff recruitment files, audits and policies. They also looked around the home and observed care and infection control.
The home was rated Good for Safe and Well-led. Inspectors found that people felt safe and well cared for. Staff were safely recruited, trained to protect people from abuse, and there were enough staff. Medicines, risks, care plans and emergency plans were managed safely.
Management systems were working well. People, relatives and staff said managers were approachable and listened to concerns. The home worked with health and social care professionals and acted on feedback. Inspectors noted that some areas needed refurbishment to support more effective cleaning.
This was a focused inspection, so only Safe and Well-led were inspected. The overall Good rating also used the ratings from the previous inspection for the other questions, published on 31 August 2017.
What inspectors praised
People felt safe
People and relatives said they felt safe and well cared for. Inspectors found safeguarding training and suitable systems for raising concerns.
“People were happy with the care they received, they felt safe and well looked after.” from the report
Safe staffing
Recruitment checks had been completed, and staffing levels were adjusted to people's numbers and needs.
“Recruitment files showed all pre-employment checks had been made to ensure only staff who were suitable to work with vulnerable people were employed.” from the report
Medicines managed safely
Staff were trained and their competence was checked. Medicines audits were carried out regularly so errors could be identified and addressed.
“People were supported by staff who followed systems and processes to prescribe, administer, record and store medicines safely.” from the report
Approachable management
People, relatives and staff spoke positively about management. Inspectors found an open culture where people could raise concerns and suggestions.
“The provider promoted a positive culture which was inclusive, open and empowering.” from the report
Good partnership working
The home worked with GPs, therapists and other health and social care professionals to support people's health and wellbeing.
“The provider worked closely with several community health and social care professionals to ensure people maintained their health and wellbeing.” from the report
What inspectors were concerned about
Some areas needed refurbishment
minorInspectors were only somewhat assured about the layout and hygiene of the premises because some areas needed refurbishment for more effective cleaning.
“Some areas of the care home required refurbishment to enable more effective cleaning.” from the report
Questions to ask them, based on this report
- 01Which areas need refurbishment, and when will this work be completed?
- 02How are you making sure those areas can be cleaned effectively while refurbishment is pending?
- 03How often are medicines audits carried out, and what happens if an error is found?
- 04How do you adjust staffing levels when people's needs change?
- 05How are people's feedback and suggestions recorded, and what changes have been made as a result?
This was a focused inspection of Safe and Well-led only; the other key question ratings were carried over from the previous inspection published on 31 August 2017. This explanation was written from the published report of 28 October 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
The story over the years
Every inspection of Rivelin Care Home
3 rated inspections over 9 years: the service has held its Good rating throughout.
- October 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Good
- November 2020Inspected but not ratedSafe: Inspected but not rated
- August 2017Goodstayed GoodSafe: GoodWell-led: Good
- April 2015GoodSafe: GoodEffective: Requires improvementCaring: OutstandingResponsive: GoodWell-led: Good
- May 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- August 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 14 December 2010.
Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.
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