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CQC report explained · a residential care home, run by Right Support Management
Ringstead House
62 Ringstead Road, Catford, London, SE6 2BS
Goodpublished 4 June 2024, 2 years ago
Rated Good: inspectors found the service performing well and meeting their expectations.
The five questions inspectors ask
- Safe?
- Good
- Inspectors found robust care assessments, suitable staffing, safe recruitment and safe medicines arrangements. The home was clean, and people were not restricted from having visitors.
- Effective?
- Good
- Staff had suitable training and worked with relatives and health professionals. People were supported with food, healthcare, education, exercise and social activities. DoLS applications had not resulted in authorisations being in place at the time of inspection.
- Caring?
- Good
- People were treated with kindness, dignity and respect. Their cultural needs, choices, privacy and independence were considered.
- Responsive?
- Good
- Care plans reflected people's needs, communication styles, routines and preferences. People were supported with daily living skills, family relationships, trips and social activities.
- Well-led?
- Good
- The home had effective quality checks, good communication and a positive culture. However, one incident had not been reported to CQC within the required time, and there was no registered manager in post during the inspection.
The latest report, explained
What inspectors found, June 2024
Ringstead House was rated Good overall; inspectors found kind, person-centred care, but DoLS arrangements and one late CQC notification needed attention.
This was an unannounced inspection on 31 October and 8 November 2023. Two inspectors spoke with one person, three relatives and staff. They reviewed care, medicines, recruitment, training, complaints and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found people were supported by staff who knew them well. Care was kind and respectful, and people were supported to make choices, attend activities and use local services.
There were some issues to address. People who lacked capacity did not have DoLS authorisations in place at the time of the inspection, although applications were said to have been made. The provider had also failed to notify CQC about one incident on time. There was no registered manager in post during the inspection, although a new manager had applied to register.
What inspectors praised
Choice and independence
People were supported to make choices and have control over their lives. Staff managed risks while keeping restrictions to a minimum.
“People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests” from the report
Kind and respectful care
Inspectors saw people being treated with kindness. Care plans included information about people's histories and protected characteristics.
“People received kind and compassionate care, and their privacy and dignity were respected.” from the report
Consistent staff
Staff turnover was low, so people were supported by care workers who knew them well.
“Staff turnover was low, which supported people to receive consistent care from care workers who knew them well.” from the report
Activities and community life
People were supported to attend colleges, gyms, social events and trips. Relatives were encouraged to stay involved.
“People were also able to attend colleges, gyms and social events.” from the report
What inspectors were concerned about
DoLS were not in place
needs fixingAt the time of inspection, people who lacked capacity did not have DoLS authorisations in place. The report says applications had been made to the local authority in May 2023, so ask for an update.
“However, there were no DoLS in place for people.” from the report
One incident was reported late
needs fixingThe provider had not told CQC about one incident within the required time. The notification was submitted after the inspection.
“The provider had failed to notify CQC of 1 incident that occurred at the service prior to the inspection of which they had a legal requirement to do.” from the report
Manager registration was pending
minorThere was no registered manager in post when inspectors visited. A new manager had applied to register, and CQC was still assessing the application.
“At the time of our inspection there was not a registered manager in post.” from the report
Questions to ask them, based on this report
- 01What is the current position on the DoLS applications made to the local authority in May 2023?
- 02Which people now have DoLS authorisations in place, and how are their restrictions reviewed?
- 03Who is currently managing the home, and has the manager's CQC registration application been approved?
- 04What caused the missed CQC notification, and what checks are now in place to ensure incidents are reported on time?
- 05How is the planned refresher training for staff progressing?
This was an unannounced inspection covering all five CQC questions, including the premises and care provided; inspectors visited on two dates. This explanation was written from the published report of 4 June 2024 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
The story over the years
Every inspection of Ringstead House
3 rated inspections over 8 years: the service has held its Good rating throughout.
- June 2024Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2015GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2014
Report published without a new overall rating.
- July 2013
Report published without a new overall rating.
- September 2012
Report published without a new overall rating.
- September 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 19 January 2011.
Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.
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