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CQC ExplainedEvery inspection report, in plain English

CQC report explained · a residential care home, run by Resolve (Care Northern)

Resolve

Low House, Binchester Lane Ends, Bishop Auckland, DL14 8AW

Outstandingpublished 1 April 2020, 6 years ago

Rated Outstanding: inspectors found the service performing exceptionally well.

The five questions inspectors ask
Safe?
Good
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Outstanding
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Outstanding
Are people treated with kindness and dignity?
Responsive?
Outstanding
Is care built around the person? Care plans, activities, complaints.
Well-led?
Outstanding
Is the service run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC published its most recent report on Resolve on 1 April 2020. We are still reading it. Check back soon, or read the report itself on cqc.org.uk.

Read the report on cqc.org.uk
The story over the years

Every inspection of Resolve

3 rated inspections over 5 years: the service has held its Outstanding rating throughout.

  1. April 2020Outstandingcurrent ratingstayed Outstanding
    Safe: GoodEffective: OutstandingCaring: OutstandingResponsive: OutstandingWell-led: Outstanding

    We are reading this report · the original is on cqc.org.uk

  2. August 2017Outstandingstayed Outstanding
    Safe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Outstanding

    We are reading this report · the original is on cqc.org.uk

  3. January 2015Outstanding
    Safe: GoodEffective: OutstandingCaring: GoodResponsive: GoodWell-led: Outstanding

    Read this report on cqc.org.uk

  4. August 2013

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  5. June 2012

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  6. October 2010

    Registered with the Care Quality Commission on 1 October 2010.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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Same provider

Other services run by Resolve (Care Northern) Limited

2 other services on the CQC register. A pattern across a group tells you more than one report.

Highview House

Spennymoor, DL16
Outstanding
Residential
Rated 2 years agoReport explained

Roseville House

Stockton-on-Tees, TS21
Not yet rated
Residential
Not yet ratedcare home
Nearby

Other care homes near Bishop Auckland

All in County Durham

Highview House

Spennymoor, DL16 · 2.4 km
Outstanding
Residential
Rated 2 years agoReport explained

Eden House

Bishop Auckland, DL14 · 3.5 km
Outstanding
ResidentialDementia
Rated 2 years agoReport explained

Thornfield Grange

Bishop Auckland, DL14 · 3.7 km
Good
Nursing
Rated 3 years agocare home