Regency Manor Care Home

Inspectors found enough staff to meet people's needs. Recruitment checks, induction and training supported staff to work safely.

“There were enough staff on duty. People and their relatives told us staff were available when they needed them.” from the report

People and relatives described staff as kind and caring. Staff offered choices, protected privacy and supported independence.

“People and their relatives told us staff were kind and caring.” from the report

The home offered group and one-to-one activities, entertainers, outings and support for hobbies. Inspectors saw people enjoying activities and socialising.

“People had access to a wide range of activities which included group activities, one to one sessions, outside entertainers, and weekly outings in the minibus.” from the report

People were supported to access healthcare when needed. Professionals said communication was open and concerns were referred on promptly.

“People were supported to receive health care services when they needed them.” from the report

People had enough to eat and drink, with choices, alternatives and lighter meals. Dietary needs and risks were recorded.

“People had enough to eat and drink. People were given a choice of meals and there were alternatives and lighter meals available for them.” from the report

Some risk assessments and care plans did not give enough detail or reflect the person's individual needs and preferences. A full review had started during the inspection.

“People had risk assessments in place for their care and support needs. However, they were not always detailed enough to ensure they were robust.” from the report

For some medicines given when needed, staff had not recorded the full administration times. Immediate action was taken to address this.

“There were some occasions when staff were not recording full details of times of administration of these medicines.” from the report

The home's audits had not always identified the care planning and medicines recording problems. The provider was asked to strengthen its governance systems and use feedback more effectively.

“Quality assurance systems in place to monitor and improve the standard of the service were not always robust.” from the report