Bridgewood House
Huddersfield, HD8
Residential
Rated 6 years agocare home
CQC report explained · a residential care home, run by Bridgewood Trust
Ravensknowle Road
128 Ravensknowle Road, Dalton, Huddersfield, HD5 8DN
Goodpublished 23 December 2023, 2 years ago
Rated Good: inspectors found the service performing well and meeting their expectations.
The five questions inspectors ask
- Safe?
- Good
- People were protected from abuse and avoidable harm. Risk assessments, staffing, medicines, infection control and incident processes were found to be effective, although some risk information and body maps needed updating.
- Effective?
- Good
- This area was not inspected during this focused inspection. Its previous rating was used when calculating the overall rating.
- Caring?
- Good
- This area was not inspected during this focused inspection. Its previous rating was used when calculating the overall rating.
- Responsive?
- Good
- This area was not inspected during this focused inspection. Its previous rating was used when calculating the overall rating.
- Well-led?
- Good
- The home had a positive culture, clear leadership and systems to monitor quality. People, relatives and staff had opportunities to share their views.
The latest report, explained
What inspectors found, December 2023
Rated Good; inspectors found people were safe and happy, with a few records and training issues fixed during or soon after the inspection.
This was a focused inspection on 7 and 14 November 2023. Inspectors observed care, spoke with all 8 people, 5 relatives and 5 staff, and checked care, medicine and management records.
The home was rated Good for Safe and Well-led. People said they felt safe and were happy living there. Inspectors found enough suitable staff, safe medicine systems, good cleanliness and strong safeguarding awareness.
There were a few areas to improve. Some daily records lacked detail, body maps for creams were missing and staff had not completed recommended learning disability and autism training. The manager acted quickly, including completing the training before the inspection feedback session.
This was not a full inspection of all five areas. The overall Good rating also used the ratings from the previous comprehensive inspection in 2018 for the questions that were not inspected.
What inspectors praised
People felt safe
People and relatives said they felt safe. Staff understood safeguarding and knew what to do if they were worried about abuse or avoidable harm.
“Everyone told us they felt safe living at Ravensknowle Road and were very comfortable talking to the registered manager and staff if they were worried about anything.” from the report
Safe medicines
Medicine records were complete and medicines were given as prescribed. Stocks checked for all 8 people were correct.
“People were supported to receive their medicines safely. Records were well completed and showed medicines were administered as prescribed.” from the report
Enough suitable staff
Inspectors found enough suitable staff who knew people well. People said staff were available and good at their jobs.
“The provider ensured there were sufficient numbers of suitable staff. Staff knew people well and provided a consistent and reliable service.” from the report
Positive atmosphere
People were described as very happy. Inspectors saw a comfortable environment and heard consistently positive feedback from relatives.
“On both days of the inspection there was a nice atmosphere and people were comfortable in their surroundings.” from the report
Good involvement
People were involved in planning their care and making choices. Their support plans included personalised and easy-read information.
“People were involved in planning their care and empowered to make choices.” from the report
What inspectors were concerned about
Daily records lacked detail
needs fixingSome daily records had limited detail, making it difficult at times to see the full picture of a person's care. The manager addressed this when it was raised.
“Some daily records had limited detail which meant it was sometimes difficult to get an overview.” from the report
Cream application records
needs fixingAlthough creams and ointments were recorded as given, body maps did not show where they should be applied. Body maps were put in place during the inspection.
“The use of topical creams and ointments was recorded on medicine administration records but body maps were not completed to show staff the site of application.” from the report
Recommended staff training
needs fixingStaff had not completed an up-to-date recommended learning disability and autism course when inspectors identified the issue. The report says all staff had completed it by the feedback session.
“However, we identified they had not completed an up-to-date learning disability and autism recommended training course.” from the report
Questions to ask them, based on this report
- 01How do you now check that daily records contain enough detail to give a clear picture of each person's care?
- 02Are body maps in place and kept up to date for everyone who uses creams or ointments?
- 03How do you make sure all staff keep their learning disability and autism training up to date?
- 04What were the two risk assessments that needed amending, and what changes were made?
- 05How are people involved in planning their care, making choices and reviewing their support?
This was a focused inspection of Safe and Well-led only; the ratings for Effective, Caring and Responsive came from the previous inspection and were used to calculate the overall rating. This explanation was written from the published report of 23 December 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
The story over the years
Every inspection of Ravensknowle Road
3 rated inspections over 8 years: the service has held its Good rating throughout.
- December 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2021Inspected but not ratedSafe: Inspected but not rated
- January 2018Goodstayed GoodSafe: GoodWell-led: Good
- December 2015GoodSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- December 2013
Report published without a new overall rating.
- May 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 24 November 2010.
Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.
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