Primroses Home

People were supported to make choices, remain as independent as possible and receive care based on their preferences.

“People were supported to have maximum choice and control of their lives” from the report

Inspectors found enough staff with the right skills and experience. Recruitment checks, including DBS checks, were carried out.

“There were sufficient staff available with the right skills and experience to meet the individual needs of people who used the service.” from the report

The home was clean and hygienic, with infection control audits and an enhanced cleaning programme.

“The home had effective infection, prevention and control measures to keep people safe” from the report

Inspectors found staff and managers were supportive and understood people’s individual needs.

“The registered manager and staff promoted a positive culture in the home.” from the report

Two people’s when-needed medicines did not have clear written instructions. This meant staff might not know when to give the medicine or the correct amount.

“This meant staff did not have the information to tell them when someone may need the medicine or how much to give” from the report

The home’s audits did not identify the medicines problems, and records of what had been checked were not routinely kept. Inspectors recommended following best practice for quality assurance.

“Quality assurance systems were not sufficiently robust to identify all concerns.” from the report