Skip to content
CQC ExplainedEvery inspection report, in plain English

CQC report explained · a residential care home, run by National Care Group

Primrose House

200 Harborough Road, Northampton, NN2 8DJ

Goodpublished 13 January 2023, 3 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Good
Is the service run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC published its most recent report on Primrose House on 13 January 2023. We are still reading it. Check back soon, or read the report itself on cqc.org.uk.

Read the report on cqc.org.uk
The story over the years

Every inspection of Primrose House

4 rated inspections over 7 years: the service has improved, from Requires improvement to Good.

  1. January 2023Goodcurrent ratingstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    We are reading this report · the original is on cqc.org.uk

  2. January 2020Goodstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  3. June 2017Goodup from Requires improvement
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  4. June 2016Requires improvement
    Safe: Requires improvementEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
  5. September 2021

    Registered with the Care Quality Commission on 16 September 2021.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

Another option

Or stay at home with a private carer

Many people who look at care homes end up staying at home with a carer who comes in for a few hours a day, or lives in. PrimeCarers introduces you to self-employed carers you choose yourself: interviewed, ID and DBS checked, from about £20 an hour or £1,120 a week live-in.

About live-in careHow PrimeCarers works
Same provider

Other services run by Wellington Support Limited

3 other services on the CQC register. A pattern across a group tells you more than one report.

Phoenix House

Northampton, NN1
Good
Nursing
Rated 3 years agocare home

Primrose House

Northampton, NN2
Good
Residential
Rated 3 years agocare home
Nearby

Other care homes near Northampton

All in West Northamptonshire

Primrose House

Northampton, NN2 · 0.0 km
Good
Residential
Rated 3 years agocare home

Stoke House

Northampton, NN2 · 0.3 km
Good
Residential
Rated 6 years agocare home

Kingsthorpe Grange

Northampton, NN2 · 0.4 km
Good
NursingDementia
Rated 11 months agoReport explained