Portchester Lodge

Staff knew how to recognise and report abuse. Risk assessments included people's behaviours, triggers and ways to support them when anxious.

“Staff had taken appropriate steps to protect people from the risk of abuse.” from the report

Medicines were given by trained staff whose competence was checked regularly. Records of medicines received, given and disposed of were accurate.

“People could be confident medicines were managed safely and administered by competent staff who had access to appropriate guidance and information.” from the report

Inspectors found enough skilled staff to meet people's needs. The staff team was stable and agency staff were not needed at the time.

“The service had a stable staff team and at the time of the inspection there were no support worker vacancies.” from the report

Staff knew people's care plans and supported meaningful activities, celebrations and individual cultural and religious preferences.

“Care and support was consistently delivered in a person-centred manner.” from the report

The home used audits, checks and action plans to monitor and improve the quality and safety of care.

“Effective quality assurance measures were in place.” from the report

Inspectors said improvements were needed in sexual health support, relationship guidance and safe sexual hygiene. The manager took immediate action after receiving this feedback.

“At the time of the inspection, we identified improvements could be made in relation to sexual health support, relationship guidance and safe sexual hygiene.” from the report