Pennine Care Centre

Inspectors found that the home had improved its cleanliness and maintenance. Staff carried out regular cleaning and infection control arrangements were in place.

“Domestic staff were completing regular cleaning tasks around the home.” from the report

Staffing levels matched the home's assessment of people's needs. Inspectors saw staff responding quickly and providing one-to-one support where needed.

“There were enough staff. The registered manager completed regular assessments of people's dependency needs which was then used to calculate the number of care hours required.” from the report

Managers used audits, daily checks and action plans to identify and address problems. Inspectors found that governance systems were now embedded.

“At this inspection we found the provider had governance systems in place which provided effective oversight of key risk areas within the service, and these were now fully embedded.” from the report

The provider had made changes after the previous inspection, including changes to the management structure and improvement plans. Relatives reported noticeable improvements.

“It has seriously improved, big improvements, I have no issues.” from the report

The home encouraged feedback from people and relatives. It had created a residents' forum and involved relatives through meetings and surveys.

“A resident's forum had been created and a person using the service assigned as the chair.” from the report

Staff used different systems to record accidents and incidents. Managers were working to improve this through reminders, meetings and training, but inspectors made a recommendation.

“Different processes were used by staff to record accidents and incidents, which meant concerns about safety were not consistently recorded.” from the report

In one unit, staff sometimes recorded only 'other' when people did not take medicines. The reason was not always explained, although extra training and competency checks were being arranged.

“Staff did not always provide further information on why the person did not take their medicine.” from the report

Some care plans did not give staff enough specific guidance about how to support a person when distressed. The provider had an action plan to improve this.

“Some people's care plans needed further information to ensure they were fully supported safely.” from the report

Some staff did not always promote the home's stated positive and inclusive culture. Staff feedback was mixed, and the provider was working to improve support and communication.

“Some staff did not always promote this in their practice; however, the provider had identified this and was working to improve the culture within the service.” from the report