Penn House Residential Home

Inspectors found staffing levels had improved and were sufficient to support people safely.

“There were enough staff to support people safely.” from the report

Risk assessments and care records had improved. Fluid intake and repositioning records were being checked regularly, with concerns escalated when needed.

“At this inspection the provider had made improvements and records were accurately completed.” from the report

The home was clean and well maintained. Staff followed infection control procedures.

“The provider had systems in place to ensure the home was clean and well maintained to minimise the risk of cross infection.” from the report

People appeared calm and relaxed, and inspectors saw positive interactions between people and staff.

“People were calm and relaxed throughout the inspection. We saw positive interactions between people and staff.” from the report

Relatives said the manager was approachable and listened to concerns. Feedback from people, relatives and staff was used to make changes.

“There were systems in place to seek peoples, relatives and staff views.” from the report

The electronic medicines system was not fully embedded. One person's medicines had been given but not recorded on one occasion, and this had not been spotted or investigated.

“The electronic medicines administration system was not effectively monitored to ensure all medicines were recorded when administered.” from the report

The home had improved, but management oversight was still not consistent in all areas. Inspectors said further improvement was needed, particularly around medicines monitoring.

“At this inspection the provider had made improvements in these areas, but more improvements were needed.” from the report