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CQC report explained · a residential care home, run by Vesta Care ()

Paul Murphy Centre

1067 - 1071 Rochdale Road, Rochdale Road, Manchester, M9 8AJ

Goodpublished 30 September 2025, 11 months ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The latest report, explained

What inspectors found, September 2023

Paul Murphy Centre is rated Requires Improvement; inspectors found kind, person-centred care but medicines records were not always safe.

This was an unannounced focused inspection. Inspectors visited on 25 and 27 May 2023, spoke with relatives, people using the home and staff, and checked care records, medicine records, recruitment files and management audits.

People received kind, person-centred support. Staff knew people well, responded to their needs and supported them to make choices. Relatives gave very positive feedback. Staffing, safeguarding, risk checks and infection control were found to be suitable.

The main problem was medicines recording and administration. Staff did not always follow the home's procedures. Records were sometimes incomplete or not made at the time medicines were given, so inspectors could not be assured that medicines were always given safely as prescribed.

The overall rating remains Requires Improvement. The home breached Regulation 12 about safe care and treatment. It had improved enough to no longer breach Regulation 17 about governance, but inspectors still recommended stronger checks of medicines management.

What inspectors praised

  • Kind, individual care

    People were supported in a person-centred way. Staff responded to individual needs and helped people make choices.

    “People received kind and person-centred care. Staff responded to individuals needs well and supported them in a person centred manner.” from the report

  • Good relationships and outcomes

    People were happy and supported to do things they wanted. The report also gave examples of people moving to more independent settings.

    “People living at the home were happy and doing things they wanted to. Staff interactions were person centred.” from the report

  • Involvement and partnership working

    The home involved people, relatives and professionals. It used feedback to make changes, including introducing a quiet floor.

    “The provider engaged with people, relatives and professionals.” from the report
What inspectors were concerned about

  • Medicines records and administration

    serious

    Medicine records were not always dated, completed when medicines were given or consistently made when medicines arrived. Old paperwork also increased the risk of mistakes.

    “This meant that we could not be assured that medicines were given safely as prescribed.” from the report

  • Management checks did not find the problem

    needs fixing

    The home's regular audits did not identify the medicines issues found during inspection. Inspectors recommended improving governance systems.

    “We recommend the service improves their governance systems to ensure any medication concerns are identified and addressed.” from the report
Questions to ask them, based on this report
  1. 01What new systems are now used to make sure medicine records are dated and completed when each medicine is given?
  2. 02How do managers check that medicines received by the home are recorded accurately?
  3. 03How are old medicine documents removed so staff do not rely on out-of-date information?
  4. 04What evidence can you show that your new medicines checks have continued to work since the inspection?
  5. 05How will the incoming manager oversee medicines safety and respond if an audit finds a problem?

This was a focused inspection of Safe and Well-led only; the other key question ratings were carried over from the previous inspection published on 27 March 2021. This explanation was written from the published report of 2 September 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.

The story over the years

Every inspection of Paul Murphy Centre

3 rated inspections over 4 years: the service has slipped, from Good to Requires improvement.

  1. September 2023Requires improvementcurrent ratingstayed Requires improvement
    Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement

    Read what inspectors found at Paul Murphy Centre →

  2. March 2021Requires improvementdown from Good
    Safe: Requires improvementWell-led: Requires improvement

    We are reading this report · the original is on cqc.org.uk

  3. April 2019Good
    Safe: GoodWell-led: Good

    Read this report on cqc.org.uk

  4. October 2018

    Registered with the Care Quality Commission on 5 October 2018.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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1 other service on the CQC register. A pattern across a group tells you more than one report.

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