Orchard House

• Safe medicines and staffing

  Medicines were safely received, stored, given and disposed of. Staff were trained and assessed before administering medicines, and the home had enough suitable staff.

  “Safe protocols for the receipt, storage, administration and disposal of medicines were followed.” from the report

• People's voices

  People and staff helped shape the home through meetings, feedback and involvement in recruiting staff. This led to changes such as improved welcome packs and exercise equipment.

  “New and innovative ways of gathering feedback from people had led to service improvements and ensured people's voice was heard.” from the report

• Person-centred support

  People were involved in their care plans and encouraged to work towards personal goals. Inspectors saw examples of support helping people progress with rehabilitation and return home.

  “People were fully involved in developing their care plans and constantly encouraged by all staff to reach their goals however big or small.” from the report

• Learning and improvement

  The home reviewed accidents, incidents and complaints, and used what it learned to improve care and communication. It also developed new rehabilitation and health programmes.

  “The provider had created an exceptional learning culture at the service which continuously improved the care people received.” from the report

• Open management

  Inspectors found an open, inclusive culture where people, relatives and staff could raise concerns and suggest improvements. Quality systems were used to identify and act on shortfalls.

  “There was an exceptionally positive, open and inclusive culture at the service.” from the report

Inspectors raised no specific concerns in this report.