OLIVE ROW CARE HOME

Inspectors found that the home appeared clean and that staff carried out regular cleaning.

“The home appeared clean and staff were employed to carry out regular cleaning.” from the report

The provider had placed an area manager and trainer in the home. Staff had started receiving supervision and training to improve their skills.

“Staff had begun to receive one to one supervision and training to improve their skills and check their competency.” from the report

Staff did not always recognise or report abuse and unexplained injuries. Inspectors raised two safeguarding alerts.

“Staff failed to report unexplained injuries and management failed to report all allegations of abuse to the relevant authorities.” from the report

Staff did not always have the skills, experience or knowledge to meet people's needs or record the care they had given.

“People were not always receiving care that met their needs as staff did not always know how to carry out all personal care or know how to record the care they had given.” from the report

Risk assessments had been completed, but important risk information was missing from some care plans. This meant staff might not have had the information needed to provide care safely.

“People's risks had been assessed, but not all information about risks had been included in care plans.” from the report

The provider's systems did not reliably identify poor care, incomplete records or incidents that had not been reported or followed up. The home also lacked systems to identify when people needed other health professionals.

“The provider failed to have systems and process in place to identify people were not always receiving care that met their needs, records were incomplete or that incidents had not been reported or followed up.” from the report

There was a manager in post, but no registered manager had been appointed at the time of the inspection.

“At the time of our inspection there was not a registered manager in post.” from the report