Park Crescent
Manchester, M14 · 0.5 km
Residential
Rated 7 years agocare home
CQC report explained · a nursing home, run by Homesend
Number 9 Anson
9 Anson Road, Victoria Park, Manchester, M14 5BY
Goodpublished 6 February 2024, 2 years ago
Rated Good: inspectors found the service performing well and meeting their expectations.
The five questions inspectors ask
- Safe?
- Good
- People were protected from abuse and avoidable harm, and there were enough staff to meet their needs. Inspectors recommended that staff follow best practice when observing people taking medicines.
- Effective?
- Good
- Staff had training and support, and people were helped with their physical and mental health, nutrition and medical appointments. Practical breakaway training had not yet been completed and was being arranged.
- Caring?
- Good
- Staff treated people with dignity and respect and knew how to support their individual needs. People and relatives were positive about the staff team.
- Responsive?
- Good
- Care was personalised around people's routines, preferences and communication needs. People were supported with activities and outings, often on a one-to-one basis.
- Well-led?
- Good
- The home had a management structure, regular audits and meetings to review incidents and improve care. Staff said they felt supported and able to raise concerns.
The latest report, explained
What inspectors found, February 2024
Number 9 Anson was rated Good overall; inspectors found kind, personalised care, with improvements needed in observing medicines and practical breakaway training.
This was an unannounced inspection on 9 and 10 January 2024. One inspector spoke with six people, nine staff and four professionals. They also observed care and checked care plans, medicines, recruitment and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe recruitment, clean premises, appropriate infection control and care that reflected people's mental health needs, choices and routines.
There were two areas to improve. One person was not observed taking a tablet, so the home was advised to follow best practice. Staff had not yet completed practical breakaway training, although this was being arranged. The overall Good rating was unchanged from the previous inspection, published in May 2018.
What inspectors praised
Enough staff
Inspectors found enough staff to meet people's needs, including helping people go out into the local community.
“There were enough staff on duty to meet people's needs.” from the report
Personalised support
Care, medicines, activities and staffing were adjusted to people's routines, preferences and mental health needs.
“People's support was adapted to their routines and wishes.” from the report
Kind and respectful care
People were treated with dignity and respect. Staff understood individual needs and helped people make choices about their care.
“People were well supported. Staff knew people and their needs, including how to support people with their mental health and reduce their anxieties.” from the report
Good activities and community access
People were supported to take part in activities and go out, including shopping, visiting cafés and attending football matches.
“People were supported to follow their interests and take part in activities that were relevant to them.” from the report
Open management
The home used audits, handovers and management meetings to review incidents, training and care quality.
“A quality assurance system was in place, including regular audits for medicines, care plans and reviews of any incidents.” from the report
What inspectors were concerned about
Medicine observation
needs fixingOne person was not observed taking a tablet. This created a risk that the person might not take the medicine without the home knowing.
“However, we saw one person was not observed taking a tablet by the nurse.” from the report
Practical breakaway training
needs fixingStaff had completed online training, but had not yet completed practical training to disengage safely during physical altercations. The manager was arranging this training.
“Staff had not completed practical training in breakaway techniques so they could disengage from any physical altercations safely.” from the report
Questions to ask them, based on this report
- 01How do you now make sure staff observe people taking every prescribed medicine?
- 02Has all staff completed practical breakaway training, and if not, when will it be completed?
- 03How will you support my relative's particular mental health needs, triggers and ways of communicating?
- 04How will you involve our family in care reviews and tell us about changes in my relative's wellbeing?
- 05What has changed at the home since the previous Good rating published in May 2018?
This was an unannounced inspection covering all five CQC questions, including care, medicines, staffing, activities and management systems. This explanation was written from the published report of 6 February 2024 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
The story over the years
Every inspection of Number 9 Anson
4 rated inspections over 8 years: the service has improved, from Requires improvement to Good.
- February 2024Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2018Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2017Requires improvementstayed Requires improvementSafe: Requires improvementEffective: GoodCaring: Requires improvementResponsive: GoodWell-led: Requires improvement
- March 2016Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- October 2014
Report published without a new overall rating.
- July 2014
Report published without a new overall rating.
- September 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- June 2012
Report published without a new overall rating.
- March 2012
Report published without a new overall rating.
- November 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 10 January 2011.
Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.
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