Norwood House

The manager adjusted staffing according to people's numbers and needs. Inspectors found staff were safely recruited and there were enough staff to keep people safe.

“The service had enough staff to keep people safe.” from the report

Staff had safeguarding training and understood how to identify and report concerns. Required referrals were made to the local authority and followed up.

“Staff were trained to safeguard adults from abuse.” from the report

Inspectors saw staff respecting people's privacy and dignity. People were generally happy with the support they received.

“We observed interactions between people and staff that were positive.” from the report

The home was described as welcoming, warm and supportive. Staff morale was good and the culture was open and relaxed.

“Norwood House was welcoming, and the atmosphere was warm and supportive.” from the report

Not all risks linked to people's care needs were recorded. One person's repositioning records had gaps, creating a risk that the required support was not given often enough.

“A person's care plan identified them as requiring support to change their position in bed to reduce the risk of pressure areas developing.” from the report

The home had medicines policies, but there were no clear records showing medicines that had been returned or disposed of.

“However, there were no clear records available of medicines disposed of and returned.” from the report

Food, fluid and repositioning charts did not always show the requirements set out in people's care plans. Inspectors asked the provider to improve its recording system.

“Records did not always evidence important information about people using the service.” from the report

The home carried out audits, but actions identified through them were not always recorded or revisited. This limited assurance that improvements were completed.

“Where improvements to the service had been identified through quality auditing, action was not always recorded.” from the report

Inspectors were only somewhat assured about infection prevention because some areas needed refurbishment to allow more effective cleaning.

“Some areas of the care home required refurbishment to enable more effective cleaning.” from the report