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CQC ExplainedEvery inspection report, in plain English

CQC report explained · a residential care home, run by Normanton Lodge Care

Normanton Lodge

14 Normanton Avenue, Bognor Regis, PO21 2TX

Goodpublished 25 February 2023, 3 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Good
Is the service run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for Normanton Lodge. That is usual for a newly registered service.

The story over the years

Every inspection of Normanton Lodge

5 rated inspections over 8 years: the service has improved, from Requires improvement to Good.

  1. February 2023Goodcurrent ratingstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  2. January 2019Goodstayed Good
    Safe: GoodWell-led: Good
  3. November 2017Goodstayed Good
    Safe: GoodWell-led: Good
  4. November 2015Goodup from Requires improvement
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  5. March 2015Requires improvement
    Safe: InadequateEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
  6. October 2023

    Registered with the Care Quality Commission on 5 October 2023.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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