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CQC ExplainedEvery inspection report, in plain English

CQC report explained · a residential care home, run by Care Expertise Group

Norcrest

30 Norbury Crescent, London, SW16 4LA

Goodpublished 17 February 2018, 8 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Good
Is the service run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC published its most recent report on Norcrest on 17 February 2018. We are still reading it. Check back soon, or read the report itself on cqc.org.uk.

Read the report on cqc.org.uk
The story over the years

Every inspection of Norcrest

2 rated inspections over 2 years: the service has held its Good rating throughout.

  1. February 2018Goodcurrent ratingstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    We are reading this report · the original is on cqc.org.uk

  2. September 2015Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    We are reading this report · the original is on cqc.org.uk

  3. February 2014

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  4. August 2013

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  5. February 2013

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  6. December 2011

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  7. August 2011

    Registered with the Care Quality Commission on 30 August 2011.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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Same provider

Other services run by Care Expertise Group Limited

4 other services on the CQC register. A pattern across a group tells you more than one report.

Oak Field

West Croydon, CR0
Good
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Rated 10 months agocare home

Retreat Lodge

Thornton Heath, CR7
Good
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Rated 6 years agocare home

Spring Lake

Wembley, HA9
Good
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Rated 22 months agocare home
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