CQC report explained · a residential care home, run by Alphonsus Care Services

Natalie House

14 Eachway Lane, Rednal, Birmingham, B45 9LG

Goodpublished 6 February 2020, 6 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask

Safe?: Good; Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?: Good; Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?: Good; Are people treated with kindness and dignity?
Responsive?: Good; Is care built around the person? Care plans, activities, complaints.
Well-led?: Requires improvement; Is the service run well? The manager, the culture, how problems get found and fixed.

The report

We have not explained this report yet

The CQC published its most recent report on Natalie House on 22 April 2021. We are still reading it. Check back soon, or read the report itself on cqc.org.uk.

Read the report on cqc.org.uk

The story over the years

Every inspection of Natalie House

6 rated inspections over 4 years: the service has improved, from Requires improvement to Good.

April 2021Inspected but not ratedcurrent rating
Safe: Inspected but not rated
We are reading this report · the original is on cqc.org.uk
February 2020Goodup from Requires improvement
Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
We are reading this report · the original is on cqc.org.uk
December 2018Requires improvementstayed Requires improvement
Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
Read this report on cqc.org.uk
October 2017Requires improvementstayed Requires improvement
Safe: Requires improvementEffective: GoodCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
Read this report on cqc.org.uk
July 2017Requires improvementstayed Requires improvement
Well-led: Requires improvement
Read this report on cqc.org.uk
September 2016Requires improvementstayed Requires improvement
Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
Read this report on cqc.org.uk
November 2015Requires improvement
Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
Read this report on cqc.org.uk
June 2014
Report published without a new overall rating.
Read this report on cqc.org.uk
December 2013
Report published without a new overall rating.
Read this report on cqc.org.uk
February 2013
Report published without a new overall rating.
Read this report on cqc.org.uk
May 2012
Report published without a new overall rating.
Read this report on cqc.org.uk
November 2010
Registered with the Care Quality Commission on 19 November 2010.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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