Morton Manor

Inspectors saw positive interactions. People and relatives said staff were kind, caring and respectful, and supported privacy and dignity.

“People were supported by staff who treated them with kindness and respect.” from the report

People's food, drink and healthcare needs were supported. Staff offered choices and worked with outside health professionals when needed.

“People's diet and nutritional needs were being met.” from the report

People were offered choices and involved in care decisions where possible. Mental capacity and best-interest processes were in place when required.

“Throughout the inspection we observed staff providing choices to people.” from the report

An activities coordinator had recently been employed. Inspectors saw people enjoying games and singing, and relatives described more activities in the home.

“We observed people taking part in activities available in the home and they were visibly enjoying playing games and singing.” from the report

The home carried out required recruitment checks before staff started work, including checks through the Disclosure and Barring Service.

“Thorough checks including Disclosure and Barring Service (DBS) checks were conducted before staff started working at the service.” from the report

Medicine stock checks, handwritten records, cream administration records and storage were not always safe or complete. The home also did not always act when medicine rooms were too hot.

“The provider had failed to ensure medicines were managed safely and that risks relating to the health, safety and welfare of people and the environment were robustly managed, monitored and assessed.” from the report

Some areas were unclean, and the laundry room did not separate used and clean laundry properly. Inspectors found evidence that clean laundry could be contaminated.

“There was evidence of cross contamination as we observed some soiled laundry in the clean area.” from the report

Some heavy furniture was not fixed to walls, radiator covers were missing during the inspection and the smoking area was not made safe. The radiator covers were reattached on the day.

“Some radiator covers had not been reattached after maintenance which meant the radiators could be accessed and people were at risk of burns and scalds.” from the report

Risk assessments for e-cigarettes and bed rails were missing when needed. Care plans did not always explain changing needs, repositioning or how staff should reduce risks.

“Care plans did not always contain enough information for staff to know how to support people in line with their current needs.” from the report

Management checks did not consistently identify and correct problems. Records did not clearly show what action followed accidents, incidents or some safeguarding concerns.

“The systems and processes to assess, monitor and improve the quality and safety of the service were not always effective.” from the report

Relatives said they had not received questionnaires and meetings had not taken place for people and relatives to share their views.

“Relatives told us they had not received questionnaires to provide feedback and meetings had not taken place so people and relatives could share their views.” from the report