Skip to content
CQC ExplainedEvery inspection report, in plain English

CQC report explained · a residential care home, run by Hickam Healthcare

Messenger House

73 Messenger Road, Smethwick, Birmingham, B66 3EB

Requires improvementpublished 9 April 2021, 5 years ago

Rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The five questions inspectors ask
Safe?
Requires improvement
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Requires improvement
Is the service run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC published its most recent report on Messenger House on 9 April 2021. We are still reading it. Check back soon, or read the report itself on cqc.org.uk.

Read the report on cqc.org.uk
The story over the years

Every inspection of Messenger House

2 rated inspections over a year: the service has held its Requires improvement rating throughout.

  1. April 2021Requires improvementcurrent ratingstayed Requires improvement
    Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement

    We are reading this report · the original is on cqc.org.uk

  2. December 2019Requires improvement
    Safe: Requires improvementWell-led: Requires improvement

    We are reading this report · the original is on cqc.org.uk

  3. November 2018

    Registered with the Care Quality Commission on 23 November 2018.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

Another option

Or stay at home with a private carer

Many people who look at care homes end up staying at home with a carer who comes in for a few hours a day, or lives in. PrimeCarers introduces you to self-employed carers you choose yourself: interviewed, ID and DBS checked, from about £20 an hour or £1,120 a week live-in.

About live-in careHow PrimeCarers works
Same provider

Other services run by Hickam Healthcare Ltd

1 other service on the CQC register. A pattern across a group tells you more than one report.

Forster House

Smethwick, B67
Good
Residential
Rated 2 years agocare home
Nearby

Other care homes near Birmingham

All in Sandwell

Kinsey Road

Smethwick, B66 · 0.9 km
Good
Residential
Rated 6 years agocare home

Selborne Mews

Smethwick, B67 · 1.0 km
Requires improvement
Residential
Rated 10 months agocare home

Trinity View Care Home

Smethwick, B67 · 1.0 km
Requires improvement
ResidentialDementia
Rated 6 years agocare home

Fountain Court

Smethwick, B66 · 1.0 km
Good
ResidentialDementia
Rated 8 years agocare home